The benefits of a call answering service are huge, and can make a real difference to your business' efficiency, productivity and sales. It can also reduce stress and relieve pressures that are needlessly put on management and staff who have had to answer calls when this is not, strictly speaking, part of their job description.
Outsourcing your phone answering has many advantages, including:
- providing a consistently professional face to your company
- answering each call with a smile!
- allowing staff to get on with other tasks
- ensuring you never miss a call or message
- covering busy periods, holidays, leave or difficult times
- the choice between call centre services, virtual reception, call answering, telemarketing, diary management and brochure sending
Using a call answering service is a simple and valuable decision - but if you are still unsure, then take advantage of our 7 day FREE trial and let us change your mind!
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Monday 22 August 2011
Wednesday 3 August 2011
The Importance of Customer Service
What do your customers get when they call your company? An attentive call answering service or a busy, harried, inefficient staff member trying to do several things at once?
Today's business world relies on the positive word of mouth and recommendation of customers - the rise of social media and the internet has made this ever more relevant, since customers can easily broadcast their good (or bad) experiences via Twitter, Facebook, review sites and forums.
When new customers research your company and products, they will ultimately discover these opinions and views, and are far more likely to trust peer reviews and recommendations than the salestalk of your website. And what's the biggest element in keeping your customers happy? Quality, quick, attentive and knowledgeable customer service.
Your job - or should we say, OUR job - is to ensure that your customer service is top notch. Most customers still prefer to speak to a real person when they have a query, complaint, question or problem. Our call answering operators are highly trained to act as the face of your company, providing helpful and efficient advice and service to your valued clients and customers. Having a call answering service means that your customers will not be left waiting for their call to be answered, or get lost in a maze of "please press 1..." automated responses, or never get through to anyone at all!
Our Zoomettes answer each call with a smile, and are capable and professional call handlers, who can take on any aspect of your customer service as required. Improve your customer service, increase the amount of good word of mouth about your company and watch new customers roll in...
Today's business world relies on the positive word of mouth and recommendation of customers - the rise of social media and the internet has made this ever more relevant, since customers can easily broadcast their good (or bad) experiences via Twitter, Facebook, review sites and forums.
When new customers research your company and products, they will ultimately discover these opinions and views, and are far more likely to trust peer reviews and recommendations than the salestalk of your website. And what's the biggest element in keeping your customers happy? Quality, quick, attentive and knowledgeable customer service.
Your job - or should we say, OUR job - is to ensure that your customer service is top notch. Most customers still prefer to speak to a real person when they have a query, complaint, question or problem. Our call answering operators are highly trained to act as the face of your company, providing helpful and efficient advice and service to your valued clients and customers. Having a call answering service means that your customers will not be left waiting for their call to be answered, or get lost in a maze of "please press 1..." automated responses, or never get through to anyone at all!
Our Zoomettes answer each call with a smile, and are capable and professional call handlers, who can take on any aspect of your customer service as required. Improve your customer service, increase the amount of good word of mouth about your company and watch new customers roll in...
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