Need The Skills Not The Telephone Answering Service?

You may have decided that a telephone answering service isn’t the right thing for your business at the moment, but here at Zoom we still have something to offer you. We can train you and your staff in the art of call handling, as well as determining your customers’ needs and teaching your staff how to behave so they are meeting the customers’ expectations.

The way your customers perceive you and your staff on the telephone directly affects how they view your company. Improving your telephone operators skills in three key areas – Competency, Attitude & Impression not only makes their lives easier, but also enhances the image of your business.

More generally, if you can adapt your behaviour so that you are in tune with each of your customers’ differing needs, you are more likely to win their business. Zoom can teach you the skills you need to manage your customers' expectations and deliver excellent customer service. And happy customers are more likely to tell everyone else about you!

Not Sure You Need A Telephone Answering Service?

If you aren't sure whether or not a telephone answering service is really suitable for your business, try our 7-day free trial. Give Zoom 7 days and we will show you that we can improve you customer satisfaction, increase your profits, improve your efficiency and reduce the number of hours you need to work.

It's a free opportunity to try out our telephone answering service with no obligation to continue using it after the 7 days are up. The trial is for our Business Hours Service from Monday to Friday during one of your normal working weeks (no running off on holiday leaving us in charge!).

Of course, you should do a bit of your own detective work during the trial to find out how good we really are - ask your friends to do a few mystery shops so they can tell you what our telephone manner is really like! Then at the end of the trial we will give you a comprehensive report including a projection of the potential monthly costs if you decide to keep using Zoom.