Secretary Skills

At Zoom, we firmly believe in service with a smile. Even though callers can’t see our Zoomettes, you can definitely hear it in their voices that they answer with a smile and a warm, friendly manner. We treat your business as an extension of our own, so it will always sound as though we work in the same building or office - callers never know they’re talking to a third party. The service we offer is truly personal, looking after your clients to make sure each one feels valued and has all their questions answered. We’re happy to manage your diary, booking in meetings and appointments where necessary, to make sure you never miss out on business and have plenty of time for your customers. We can also do things such as taking payment details and orders, giving directions to your office and managing the response from marketing campaigns.

We recruit our Zoomettes from customer service backgrounds, training them in NVQ Levels 1, 2 and 3 in Customer Service. Once trained, we do our utmost to keep them, which is why we have one of the highest retention rates in the industry. All operatives have client specific training so they know exactly how to answer a call for a certain company. We encourage our clients to be part of this process, to help us prepare - simple visit our Cambridge offices to implement a seamless handover of call answering. You can also meet the team you’ll be working with, allowing you to be in full control of how your calls are answered and dealt with.

Never Miss Out On Business Again

You never know which phone call is going to be the one that results in a bit sale or an exciting deal for your company. If you’re a small or even medium sized business, it’s critical that no call goes unanswered - not only is it bad for your company’s image, it is also a potential pot of money down the drain.

By employing Zoom’s services, you can be sure to never miss out on a sale ever again. No phone call will ever be missed as we have a vast team of operatives ready and waiting to answer each enquiry with a polite, friendly and helpful manner. We train each of our Zoomettes to respond to your customers the way you’ve specified, so they never know they’re talking to a third party. We can transfer calls to the appropriate person, manage your diary and schedule meetings, or simply take a message that we pass directly onto you via text, email or fax - however you prefer.

Make sure you maximise on every call that comes in! Never miss a call by employing Zoom’s services to cover your phones whenever you need us. We can cover them continuously from 9-5, 7 days a week including bank holidays, or just for selected busy periods or when you or your staff are on holiday. We believe service is everything, so if you need us to be more flexible we’ll do everything we can to create a bespoke package that meets all your needs - simply call us on 0800 5835020 and we’ll chat with you to see how we can help take your business to the next level. We go the extra mile!

Those Little Extras…

For new companies, the startup period can mean a lot of work which, if time runs out and it doesn’t get done, can potentially mean a lot of missed out business. Zoom can help alleviate the workload by helping with tasks such as posting out brochures or requests for information, using the material you’ve prepared to send timely responses to your customers or clients. Simple jobs like this that you don’t have time for, we do! And quick responses mean a real boost to your reputation, which in turn will gain you more business.

Zoom are completely flexible when it comes to helping your business succeed, so talk to us about what you need and we’ll do everything we can to tailor the package to your requirements, allowing your company to have a completely professional, highly efficient day-to-day running process, without the need for you to employ more staff.

We’ll also help you manage your diary, booking in appointments and meetings for you, directly with your clients. We can provide holiday cover for you, while you or your colleagues are away, which can be 24 hours, 7 days a week if you need it. We’re a friendly, helpful team so feel free to chat to us about what you need help with and we’re always happy to help!

We Know Business - ZoomUK

When it comes to professionalism, we know exactly the image we need to create to make sure we inspire trust and confidence in a customer. As a company, Zoom has years of experience in perfecting our answering technique to make sure we optimise the appearance of your company.

We recruit from Customer Service backgrounds and then train all our Zoomettes in Customer Service NVQ Levels 1, 2 & 3, which means they never sound flustered, monotone or robotic, but are always friendly, helpful and on top form! Once we’ve trained them, we do our best to keep our staff - we invest in people, which is why we have one of the best staff retention rates in the industry. The training is also client-specific, so they’re always ready to take your calls and answer in the way you’ve specified. We welcome you to come and train us yourself in the way you want your calls handled to provide a seamless handover that gives you full control.

The service provided can be entirely tailored to you, so however you want your calls handled, we can do it. We’ll train each operator in your services or products to allow us to ensure your clients or customers never know they’re talking to a third party. We think of your business as an extension of our own, which means we’re fully dedicated enhancing your professional image with the best service we can possibly give.

You Don’t Have To Risk It!

If the thought of investing in a call answering service for your business is a daunting one, then our 7 day free trial is the perfect option for making sure you’re making the right decision.

With our 7 day free trial, you’ll see first hand how Zoom can give a boost to your customer relations, increase profits and improve your efficiency. We’ll prove to you just how good we are at looking after your customers, freeing up your time and making sure your business runs smoothly. Your customers will never know that they’re talking to a third party as we’ll answer your calls exactly as you want us to - we truly become an extension of your business!

We’ll provide a full breakdown of monthly costs based on that weeks calls at the end of your free trial, so you can see exactly how we work and what you can expect. You’re welcome to get friends and family to call in to put us to the test! They can let you know exactly how they get on speaking to our Zoomettes.

Put us to the test today and call 0800 583 5020 to start your free 7 day trial where we’ll prove to you just how beneficial we are to your company.