Call Centre Services for Small Businesses

Small businesses often struggle through busy periods without the manpower they require, when a simple solution for any budget is a professional call centre service! We understand how hard it is to run a small business - Zoom UK used to be one once... But if you want your company to grow, it's essential to have the resources to cope with your workload - missed calls can lead to lost revenue, angry customers and a poorly-run business.

The best customer service operative is one who is courteous, professional, knowledgeable and calm. Robotic or rushed and noisy customer service departments can be a turn-off for customers, as are automated answering services and the worst of all - an unanswered phone.

A call centre service offers the reliability of a dedicated team of call handlers round the clock, providing faultless support when your phones are busy. Zoom UK's call management services work seamlessly with your operations so that your customers will have no idea that you've outsourced your services!

Setting up a call centre for your small business is easy with Zoom, and can be tailored to meet your requirements and your budget, from call answering to appointment making, virtual reception services to brochure sending.

Call us free on 0800 583 5020 to find out more about call centre services for small businesses and we'll help you to get set up in a matter of minutes. If you're unsure about how call management services might improve your business, you can try Zoom's 7-day free trial to see what a difference professional phone operators can make!

How a Call Handling Service Can Help SMEs to Grow

For small and medium enterprises (SMEs), competition can be tough. Start-ups and established businesses alike can struggle to grow when resources and staff are stretched to their limit. The elements that usually distinguish growing companies from others are: the ability to work around the clock and offering exceptional customer service. With the prevalence of online business and marketing, there's no such thing as 9 to 5 working hours any more, and if you are unable to provide customers with 24/7 availability then you may find it difficult to keep up with your competitors and larger companies. But there's a simple solution that any SME can afford and easily integrate into their existing operations: outsourced business call answering. 

Call handling services provide a high standard of customer service round the clock, enabling your company to offer a dedicated point of contact and ensuring that clients and customers always reach a professional representative when they call. Missed calls are missed opportunities and, as a small business, every opportunity is valuable. A staggering 94% of new customers whose calls are unanswered will seek their business elsewhere so every single call counts!

Most SMEs can afford a receptionist to divert calls to the appropriate person, or implement an automated answering service to cope with calls when they're out of the office, but neither of these solutions covers every base. Receptionists cannot catch every call, day and night, while automated services are often irritating and off-putting for a customer in urgent need to speak to an advisor. By providing your customers with a quick and professional customer service, you will acquire new clients, retain existing clients and boost your company reputation, allowing your business to grow. 

Call handling services are cost-effective and efficient, offering a wide variety of options that can be tailored to your business requirements, including:

• phone answering
• virtual receptionists
• call centre services
• call diversion
• appointment making
• message taking
• customer service
• technical support
• brochure/information sending
• franchise call management
• holiday/illness cover
• telemarketing
• recruitment drives
• non-geographical numbers (0800, 0870, 0845)

Professional business call answering ensures that each and every caller receives the best customer service possible and gives the impression of a larger company. With the rise of social media and smart phones, customers expect businesses to be accessible and quick to respond - don't be left behind, make the most of your SME's resources and outsource your call management to Zoom UK. Try our 7-day free trial and see how much we can help your company!

Make Every Business Call Count

Whether your business is large or small, every call made to your company is important, and missing a call can mean losing a client. Many businesses struggle to keep on top of incoming calls, callbacks and messages, but automatic services and answer machines are no replacement for a professional call handler who can provide your customers with a personal service. By outsourcing your call management to Zoom UK, you can rest assured that every call will be answered by a friendly and efficient call handler. With our range of call answering services, you can choose whether to use our staff as customer service agents, virtual receptionists, call centre agents, or simply to divert your calls to the person most appropriate.

With regular detailed reports and a flexible, tailored approach to your business call needs, Zoom UK can make sure that your enquiries, telemarketing, recruitment drives, brochure sending and appointments are kept on track. And better yet, because your customers are able to reach a company representative 24/7 (and will have no idea that the person they are speaking to is not physically in your office), your reputation as a professional and well-organised company will grow and grow.

Primarily, customers want to be looked after, and an automated answering service or an unanswered call just will not do. Call management is about giving your customers confidence in your company and never missing another opportunity again.

To speak to Zoom about your business call handling requirements, please call us free on 0800 583 5020 or set up a free 7-day trial to see what a difference we can make to your company.