Make Every Business Call Count

Whether your business is large or small, every call made to your company is important, and missing a call can mean losing a client. Many businesses struggle to keep on top of incoming calls, callbacks and messages, but automatic services and answer machines are no replacement for a professional call handler who can provide your customers with a personal service. By outsourcing your call management to Zoom UK, you can rest assured that every call will be answered by a friendly and efficient call handler. With our range of call answering services, you can choose whether to use our staff as customer service agents, virtual receptionists, call centre agents, or simply to divert your calls to the person most appropriate.

With regular detailed reports and a flexible, tailored approach to your business call needs, Zoom UK can make sure that your enquiries, telemarketing, recruitment drives, brochure sending and appointments are kept on track. And better yet, because your customers are able to reach a company representative 24/7 (and will have no idea that the person they are speaking to is not physically in your office), your reputation as a professional and well-organised company will grow and grow.

Primarily, customers want to be looked after, and an automated answering service or an unanswered call just will not do. Call management is about giving your customers confidence in your company and never missing another opportunity again.

To speak to Zoom about your business call handling requirements, please call us free on 0800 583 5020 or set up a free 7-day trial to see what a difference we can make to your company.

Beat 'the Summer Slump' with Call Centre Services

Call centre services can help businesses avoid 'the summer slump' - a period of slow growth as customers and staff take time off for holidays, and sales drop. There's a tendency to accept this phenomenon as a natural dip in productivity but a few minor changes to your business operations during this time can really make a difference to your numbers during the summer months. A call answering service is one of them, re-energising your company and ensuring you don't miss a single enquiry over the summer, keeping momentum and building stronger business contacts so that when September rolls around your company is in the best position to take on competitors.

The summer is the perfect time to refine your lead generation strategy, which is tied into your outgoing and incoming calls. Analyse your enquiries, conversions and customer acquisitions and see where you can streamline and make your business more efficient. Zoom Answer Call's many telephone answering services include: 

• Outsourcing call answering and call centre services - save time and money by letting us handle your enquiries, your phone marketing campaigns, recruitment drives, sales, technical support and customer services;
• Telephone answering and redirecting calls - concentrate on other areas of your business while we man your phones;
• Virtual reception phone services - your customers won't know the difference but we can help your business run smoothly and be the first port of call for enquiries;
• Franchise call answering - provide a professional phone service for customers enquiring into your business, no matter how large and diverse your franchise is.

The summer is also a great time to re-evaluate your marketing strategy, refresh employee training, or re-connect with existing customers via a friendly call, email or letter. If you need help to spruce up your business phone services this summer, get in touch with us at Zoom UK and let our Zoomettes boost your business with a smile.