Here at Zoom Answer Call, we are constantly striving to be the best at what we do, in the main part that means giving our callers the best customer service that we can.
We achieve this by training all of our staff to the highest of levels then carrying out regular one to one supervision the ensure that service levels are being met.
We also train all of our staff on how to deal with each individual client’s calls so that they can respond efficiently to the caller as if we worked for the company.
Four of our Customer Service operators have also just started taking a company funded NVQ level 2 in customer services. In addition, we are also constantly improving our management: Sarah Bellamy, Operations Manger is undertaking an NVQ in Management; and Kelly Braybrooke, Call Centre Supervisor, an NVQ in Team Leadership.
We value our staff and endeavour to provide them with on going training of the highest standard. We believe that this gives them a good foundation of great customer service skills to build on and be the best that they can.
If you would like a team of highly trained customer service agents to take your company’s calls give us a call on 0800 583 5020 and hear the difference!
Tuesday 16 March 2010
Thursday 11 March 2010
Why Smile?
At Zoom Answer call our Slogan is: We smile when we answer, call us and hear the difference!
The reason for this is obvious when you speak to any of our professional Customer service advisors.
As soon as the call connects the caller starts to make judgements on you, the person/ company, they picture you, the environment and to an extent the professionalism of you and your company.
An example of this is: before you even speak if the caller hears chaos in the background or it is a bad line they are more likely to hang up and not call back, one easy way to lose business.
Now imagine you have walked into a shop looking for an item, you walk to the counter and the person greets you with a smile, you instantly feel more inclined to ask for some help than if you see somebody that doesn’t seem interested at all.
When a customer calls you they are already interested in your product/ service, it is your job to ‘sell’ them yourself and if you sound smiley that is how they picture you!
If you want to hear this in action why not give one of our friendly operators a call on: 0800 583 5020 and hear the difference!
The reason for this is obvious when you speak to any of our professional Customer service advisors.
As soon as the call connects the caller starts to make judgements on you, the person/ company, they picture you, the environment and to an extent the professionalism of you and your company.
An example of this is: before you even speak if the caller hears chaos in the background or it is a bad line they are more likely to hang up and not call back, one easy way to lose business.
Now imagine you have walked into a shop looking for an item, you walk to the counter and the person greets you with a smile, you instantly feel more inclined to ask for some help than if you see somebody that doesn’t seem interested at all.
When a customer calls you they are already interested in your product/ service, it is your job to ‘sell’ them yourself and if you sound smiley that is how they picture you!
If you want to hear this in action why not give one of our friendly operators a call on: 0800 583 5020 and hear the difference!
Monday 8 March 2010
Employee of the month
Since Kelly has been our Call Centre Supervisor she has been implementing new ways of monitoring our service levels and awarding excellent performance.
This has led to an employee of the month scheme being put into place and for the first time, this month it has been awarded to Lindsay, Well Done!!!
Lindsay is one of our newer members of staff, having started in November she has quickly gained the experience to deliver excellent customer service on every call.
Lindsay is always happy and bubbly when dealing with customers, she sounds confident and she captures all of the relevant information correctly and efficiently, when dealing with difficult callers Lindsay remains calm and polite offering solutions and always going above and beyond to help the caller.
Another big well done to Lindsay and good luck to all of our other staff, keep smiling, it’s all to play for!
At Zoom Answer call we always strive to give callers a good experience on the phone by smiling and being upbeat. Don’t just take our word for it; take a look at our client testimonials.
If you feel your business could use a team of happy, real people answering your call, call us now on: 0800 583 5020 and hear the difference!
This has led to an employee of the month scheme being put into place and for the first time, this month it has been awarded to Lindsay, Well Done!!!
Lindsay is one of our newer members of staff, having started in November she has quickly gained the experience to deliver excellent customer service on every call.
Lindsay is always happy and bubbly when dealing with customers, she sounds confident and she captures all of the relevant information correctly and efficiently, when dealing with difficult callers Lindsay remains calm and polite offering solutions and always going above and beyond to help the caller.
Another big well done to Lindsay and good luck to all of our other staff, keep smiling, it’s all to play for!
At Zoom Answer call we always strive to give callers a good experience on the phone by smiling and being upbeat. Don’t just take our word for it; take a look at our client testimonials.
If you feel your business could use a team of happy, real people answering your call, call us now on: 0800 583 5020 and hear the difference!
Thursday 4 March 2010
On the UP and UP and UP!!
During recent times with news such as: BT to shed a further 15,000 Jobs and Plymouth 118 118 call centre closing with 180 Jobs Lost, you would be forgiven in thinking that the telecoms industry is on the down turn.
In Fact at Zoom Answer Call we are busier than ever with average calls inbound nudging 1000 calls a day!! Not to mention our outbound calling.
Over the last month, due to our ever-increasing customer base we have employed 2 full time Customer service operators to cope with the extra business.
In addition to this we are predicting an all-time high call rate during the Easter half term and already have an Operator scheduled to start at the beginning of this period!
As we grow in size new positions are also filled internally to ensure that we can be the best at customer service, for example in the last 3 months we have filled a new Call centre supervisor position and for the first time we have employed a dedicated trainer to constantly monitor our service levels and set targets for our staff.
At Zoom Answer Call were are always smiling and waiting for your call and many believe that this is the reason for our success.
If you are looking for a Call answering service to manage your calls or just want to hear a Happy Voice, give us as call on 0800 583 5020 and try us FREE for 7 days!!
In Fact at Zoom Answer Call we are busier than ever with average calls inbound nudging 1000 calls a day!! Not to mention our outbound calling.
Over the last month, due to our ever-increasing customer base we have employed 2 full time Customer service operators to cope with the extra business.
In addition to this we are predicting an all-time high call rate during the Easter half term and already have an Operator scheduled to start at the beginning of this period!
As we grow in size new positions are also filled internally to ensure that we can be the best at customer service, for example in the last 3 months we have filled a new Call centre supervisor position and for the first time we have employed a dedicated trainer to constantly monitor our service levels and set targets for our staff.
At Zoom Answer Call were are always smiling and waiting for your call and many believe that this is the reason for our success.
If you are looking for a Call answering service to manage your calls or just want to hear a Happy Voice, give us as call on 0800 583 5020 and try us FREE for 7 days!!
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