Zoom's top ten answering tips!

Here at Zoom we answer all your calls professionally and handle each customer the way we'd like to be dealt with if it were the other way around. 

Here are our top ten tips for professionally handling telephone calls!

#1: Learn the callers business language. We research each sector we answer calls for, making sure we understand and can use similar phrases and terminology, so the customer feel that they can trust us. 

#2: Match the customers approach. If a customer is in a hurry, we'll always acknowledge this and if we have to get help or information from elsewhere, we always let them know an estimate of how long it will take. 

#3. Answer the call after 2 rings and before 6. Answering a call after 1 ring generally can throw people completely, they don't expect such a sudden answer and generally they aren't quite ready! So we answer all calls after 2 rings and always before 6, as no one likes to be kept waiting.

#4. Don't hang up first, let the caller. We never hang up first, as 30% of people on the phone add a sudden "Oh by the way..." and if we hung up first, we'd miss this!

#5. Sound lively, interested and efficient. This is the impression the caller has of the company and we want to keep it that way. We will never lower your businesses reputation.

#6. Have open questions ready in case of a pause. Pauses of longer than 10 seconds are unacceptable to callers, so we always have a list of questions or non-contentious things to talk about to make sure all callers feel comfortable dealing with us. 

#7. Never assume callers are like you. We will never pass comment on issues such as race, religion, politics or even sport, as we never assume that people hold the same views as us. Even a passing comment may cause an issue if there is a difference of opinion and that just won't do when the caller expects a professional phone call. 

#8. Don't worry about good vocabulary. In other words, there's no need to use long, fancy and difficult language as it may well just confuse the caller. We use plain but professional vocabulary to make sure they understand exactly what we are saying. 

#9. Don't say "I don't know". We never say this, it's highly unprofessional. Instead we'll always tell the caller that we'll find out and get back to them, it leaves them with the reassurance that we care and we want to help them with their enquiries. 

#10. Be an active listener to build trust. Listening is critical on the phone and the caller needs to know that you're paying attention to what they're saying. We use short phrases such as "ok”, "I understand" and "yes" to show we are interested and actively listening to what the caller is saying. 

Zoom - How We Work

Using the phone to connect with people is still one of the most popular forms of communication, which is why it’s important for all businesses to keep on top of those important phone calls, which can either make or break a business. Here at Zoom, we understand the significance of each phone call, which is why we treat each call with the utmost importance and professionalism. Our team of Zoomettes answer, manage and route your calls in the best manner possible whenever you need us to. 

Give us a call and we’ll guide you through the steps of how you would like us to answer your telephone calls. Even though we’ll be answering your calls, you’ll be fully in control. You can decide how you would like your calls answered, if you would like your calls to be put through straight to you, or if you would prefer a message to be taken and emailed/texted to your mobile. 

Begin your 7 Day Free Trial and transfer your calls today. At the end of your trial, you will receive a report which states the breakdown of costs and a monthly estimate based on your week’s worth of calls. You can also always call us and let us know your feedback, and if you’re happy to go forward, you can just simply sign up online to our services! 

Unsure of the answer?

Dealing with numerous callers each and every day requires a large array of skills. Patience, politeness and having a vast amount of knowledge are just to name a few. You learn how to direct calls to the appropriate place, solve various issues and answer many many questions. However, there will be instances when you just don’t know what to do with the caller on the other side of the phone, how to solve the problem at hand or answer their questions. When this sort of situation occurs, it’s easy to become panicked, but there are ways to deal with these issues when situations like this occur.  

No matter what issue you face, hanging up the phone in a panic is never going to be the solution, this would only annoy the customer and put you in a very bad light! There are many techniques to ensure that the customer on the other end of the phone has no idea that you’re struggling. If you don’t quite understand what the caller is after, there’s a certain limit to asking the caller to repeat themselves. Before you do this, try and read whether the caller is getting impatient. If so, then it might be worth trying to find someone who can help, or pass the caller onto someone else who you know is available and can help, this doesn’t mean you’ve failed the call, people interpret things differently. If you find that the caller is quite patient, it might be worth asking them to clarify what they’re after.  There’s nothing wrong with simply asking them to clarify, just as long as it’s done with a polite and professional manner.  If you have a vague idea of what the caller is after, try and quote that instead. For instance “So you’re interested in purchasing our new product?”. It’s best that you don’t actually say you that you don’t understand, this leaves the caller in an awkward position, and reflects badly on you and the company you’re representing. 

If you find that you’re becoming a little bit panicky because you’re just not understanding, then it’s worth jotting down key phrases the caller is telling you. You can look back on these notes at the end of the call and have more time and less pressure to understand. If you find that you simply can’t help the caller, then there will be times when someone else will have to contact them. Yet again try not to make any false promises with regards to who will call them back, people’s schedules can change on a day to day basis. 

At the end of the day, the key point is to not panic. Becoming increasingly worried and nervous about a situation will only put stress on yourself, and will most likely make the caller a lot more stressed too. Not all calls will be smooth sailing, but at least you know you’ve done everything possible and properly in order to correct the situation. 

Give Zoom 7 Days and we’ll will show you how to improve customer satisfaction, increase profits, improve efficiency, and reduce your working hours...

Try our Business-Hours (Monday to Friday) Service, FREE OF CHARGE FOR 1 WEEK with no obligation whatsoever (all we ask is that you are not on holiday).

Dealing with a disgruntled caller

Talking on the phone and dealing with callers can generally be quite a pleasant experience. Although from time to time, there will be that one caller that can be quite difficult to deal with, and no matter how polite and civil you are, you still can’t appease the person on the other side of the phone. Dealing with this type of situation can be quite difficult, however there are various ways to diffuse the situation and ensure that it doesn’t escalate any further. 

It all starts by listening to the caller, although this may be the last thing you want to do if they start getting abusive towards you. In this type of situation, the first thing to do is to make the caller aware that you won’t tolerate abuse of any kind, you’re there to help them, not be their verbal punching bag. Saying something along the lines of “I understand that you’re frustrated sit/madam, but I won’t tolerate being spoken to in that manner, I want to help you and ensure that this issue gets resolved” will help tame the situation, as well as putting the caller in their place. If you’re struggling to understand or listen to the caller for whatever reason, jot down key points on a piece of paper, looking back on these notes at the end of the call can sometimes make more sense than in the midst of a difficult phone call where tension levels are high. 

Nothing gets a caller more rattled if they feel as if they aren’t being listened to. This is why it’s key to ensure that you’re actually listening to them, and not just agreeing for the sake of it. You could end up missing key points, misunderstanding the situation and repeating yourself, or worse, making the caller repeat themselves. Try not to pass the caller around to different people either, the caller will only get more rattled and end up having to repeat themselves over and over again. Certain words and phrases can diffuse the situation and ensures that the customer feels as if they’re being listened too, such as “I can understand why you’re frustrated” or “I too would be upset”. Clever vocabulary doesn’t have to stop there. Using words such as honestly, sincerely and genuinely reassures the customer that you are indeed being honest and fair with them. 

When people are angry, all they want to do is vent out their frustrations. It’s important that you let the caller do this, as interrupting mid sentence will only make them more irritable, as you’re stopping them from getting their point across. Sometimes the caller can make you angry as well, but it’s paramount that you remain calm, and most importantly don’t turn the call into a raging argument by passing judgement. This will only reflect badly on you.

It may seem obvious, but don’t shout back, don’t tell them they’re stupid and don’t say they’re wrong. Sometimes it’s about being the bigger person. You know that they’re wrong, other people around you know that they’re wrong, and at the end of the day the caller probably knows that they’re wrong too. Diffusing a difficult situation is much more rewarding than proving someone wrong and letting your pride get in the way.   

Sometimes resolving the situations straight away isn’t always possible, and making false promises may seem like a great solution in the short while, but can be detrimental in the long run for you and the customer. Ensure that the call ends on a high note if possible, it’s always a good sign if someone calls up angry and they go away satisfied.

Start our FREE 7 Day Trial Today!

Here at Zoom, we strongly believe in ‘trying before you buy’. This allows you to ensure that you know what services you’re getting, and that you’re always 100% happy.

Our 7 day trial is perfect for allowing you to get to grips with the services we provide. Let us take control for a week, and you’ll soon see and hear the tremendous difference in your customers. Your clients will no longer hear an automated answer phone message when you become unavailable to take their call, and nor will they ever have to listen to the ‘busy/engaged’ tone ever again. They’re not left to deal with random robot technology, they’re automatically diverted to an actual human being, who is always perfectly happy to answer the call with a smile. Your clients will become more satisfied with not having to leave repeated messages on your answering machine, and instead you and your clients can be assured that the enquiry or message will be directed immediately to the appropriate person. 

Our FREE 7 day trial incorporates our Business Service (Monday to Friday). This is a no obligation service, although all we ask is that you’re not on holiday when the trial is in place. Feel free to have your friends, colleagues, family members call us, and let them report back to you their own opinions and perceptions of our service. When the trial ends, you’ll receive a report from ourselves that includes a breakdown of our costs, as well as a monthly estimate based on the week’s incoming calls. At the end of the day, there’s honestly nothing to lose, apart from your phone’s ‘busy’ tone… 

Keep Clients Happy and Boost Your ROI with Call Answering Services

A call handling service can be a integral part of your customer service, helping every aspect of your business run smoothly and boost your ROI. Customer services is a never-ending task that requires commitment and a perpetual smile... But it's worth the effort - efficient and effective customer service can keep your clients content and increase your sales, giving you an edge over local, national and global competitors. After all, no one returns to a company they have had a bad experience with, but excellent customer services creates loyal, lifelong clients.

If you think about it, everything in your business comes down to good customer service. Your front-of-house staff and call handlers are the first point of contact for new customers, provide information and support for existing customers as well as dealing with complaints and problems. Your customer service and sales departments are essential to your ROI and can make or break customer relations. There's no point investing in marketing and promotional plans if you don't have the proper resources to deal with your enquiries in an efficient manner.

Customers are fickle, impatient, and can be very vocal when things go wrong. If someone calls you and cannot get through immediately, or is directed to an automated answer service, or if the wrong person picks up and is not able to deal with the enquiry, nine times out of ten, the customer will take their business elsewhere. Missing calls loses you business. Dealing with a call unprofessionally loses you business. Leaving customers lost in a maze of "press 1 for XYZ" automated systems loses you business. On the other hand, having a dedicated call handling department for your customer services ensures that your company is always available, always polite, always knowledgeable and always giving the best service possible.

An easy and affordable way to keep ahead of your competition is to ensure that your customer services department is the best it can be. That means providing a committed in-house team of call handlers, or outsourcing to a professional call answering service like Zoom UK. The benefits of outsourcing include:

• Freeing up employees for other tasks
• Never needing to worry about staff absences, holidays or emergency cover
• Professional call handling whenever you need it
• Diary management and virtual reception services
• Call centre services
• A service so seamless that customers will never know your call handlers aren't in the office with you!
• Brochure sending, appointment making and message taking
• Quick and efficient call handling
• Call directing and diverting to the appropriate department
• No missed calls! No answer phone! No automated system!

Customers really appreciate a human response to their enquiries, and with our brilliantly efficient call handling team, they will also get the highest quality, polite response to each call they make. 

Try our free 7-day trial to see how Zoom UK call handling service can improve your business.

Call Answering Cover for the Summer Holidays

If you haven't already booked your summer holiday, you may be thinking about stealing some time away from work for some sunshine therapy this year... But what about your business? How will you cover summer absences and ensure that your customers are kept happy while you or your employees are away?

Holiday call answering services can save your company from a customer service nightmare during the busy summer months. Professional call handlers will be trained and briefed to provide a bespoke service for your business while you're on holiday and will answer every call with a smile! 

You can use our holiday cover phone answering service during the summer, Christmas and New Year, bank holidays, maternity leave, employee sickness, special events, emergencies or any busy period when you find yourself short staffed. Our ad hoc back up service means you never need worry about missing a call again, and is available for short term or long term use, or even for sudden emergencies when you just need a little extra help.

In addition to our call answering service, we also offer a range of customer management services to help your business run smoothly even if you're not there. From brochure sending to diary management, appointment booking to a whole virtual reception desk, Zoom Answer Call can handle your customer enquiries and interactions professionally and efficiently, or transfer calls to your staff to ensure your customers speak to the most appropriate person. What's more, you'll be able to truly relax on your holiday, safe in the knowledge that your business is running smoothly without you...

Call us on 0800 583 5020 to organise holiday cover or to chat about our phone answering services in more detail and set up a 7-day free trial.

Easter Call Answering Services

In need of extra cover over the Easter period? Our professional call handlers are available to cover busy periods of the business year and pick up the slack when your employees are on holiday. Try our 7-Day Free Trial to see for yourself!

"Work smarter... not harder!"

Why work twice as hard when you could outsource to our expert Zoomettes who can help you to stay efficient and on track. Having a professional call answering service can improve your customer service, your reputation, boost sales and ensure that you never miss a call - even at the busiest times of the year!

Our FREE trial allows you to test run our services for a week with no obligation. At the end of the week we will report back to you with a detailed breakdown of the estimated cost of a bespoke service for your needs. You can be on line in minutes by simply giving us a call on 0800 583 5020.

If you're anticipating the need for a little extra help this Easter, summer, or any time when staff are stretched to their limits, use Zoom Answer Call to help you stay on top of your enquiries and provide an ever-professional point of contact for your customers.

Annoying Voicemails? Not with a Zoomette on board!

There's nothing more annoying for a customer or a potential customer being left hanging on the other end of the line whilst the phone rings and rings eventually going to a cold automated voice mail service. When it comes to telephone manners first impressions count on the phone just as much as they do in a face to face situation. By using Zoom's answering call service you never need worry about the possibility of not getting to the phone in time or the danger of losing a customer because they preferred not to leave a voice message.

Our professional team of Zoomettes are your very own virtualreceptionists and will answer your calls efficiently, courteously and with a smile, leaving you to concentrate on other areas of the business. We offer a flexible cost-effective service that is there when you need it, whether you require your calls to be answered day and night or during standard business hours, having a phone answering service shows that you care in a world where time is valuable. Why not give us a try with our free 7 day no obligation trial and discover a whole new way of phone answering – get in touch on 0800 583 5020. 

How Does A Call Management Service Work?

Call management services offer peace of mind when it comes to phone answering for your business, day in, day out, all year round. At Zoom Answer Call, we help businesses in a wide variety of industries to keep on top of the customer service, customer acquisition, sales and the general running of their company. But how does a phone answering service actually work? 

There are three simple steps to organising call management for your business with Zoom Answer Call, and you can be up and running in no time at all. And if you want to try a seven day trial before you sign up, that's fine too!

Step 1

Give us a call on 0800 583 5020 and one of our call handlers will talk with you regarding your specific requirements for your business. You may simply be looking for calls to be put through to you (eg: a virtual reception), or messages taken and sent via email or text to you, or you may need a more in depth service such as call centre services or brochure sending. Whatever you need, we can organise a bespoke service to suit your company's needs. 

Step 2

Once your calls have been transferred to Zoom Answer Call, your 7-Day Free Trial will begin. At the end of the week we will provide you with an in depth report including a monthly estimate and breakdown of costs based on the services you need. From here we welcome your feedback on your service and hope you choose to continue to work with Zoom for the benefit of your business!

Step 3

If you wish to continue using our Zoomettes and our award-winning call answering services, all you need to do is sign up. You can do this via our online form, or on the phone with one of our operators.

That's all there is to it!

Our sales line is open from 9am to 5.30pm Monday to Friday, so please get in touch to find out more about how Zoom Answer Call can help your company to provide faultless customer service, increase your sales and improve your business reputation.

Are You Damaging Your Company by Using an Automated Telephone Service?

Does your business need a professional call answering service? Your company's phone line is the first port of call for the majority of your customers when looking for information, support or customer service. But is the way your business responds to these calls damaging your reputation and sales volume? As consumers become more accustomed to the instant gratification of the digital age, your efficiency in telephone answering and responding to queries is put under increased pressure.

One of the biggest customer service bugbears for consumers is calling a customer service line, only to be answered by an automated response. The maze of automated menus and diversion systems drives people mad, and usually generate one of three responses:

1) A frustrated customer who is angry and short-tempered by the time they get through to a real person.

2) A frustrated customer who tries to bypass the menu by pressing the zero or star key in order to get through to a real person, meaning they may not be through to the right person, meaning they are sent back into the maze...

3) A frustrated customer who gives up completely and hangs up the phone before they even get through to a real person.

Are you seeing the common theme? The customer is irritated, their query does not get answered and your company's reputation is damaged by word of mouth as the customer complains to their friends, family and co-workers about you. Even worse, the customer goes onto social media and publicly moans about your customer service, making this information available to anyone looking into your company's details.

Another potential reputation-killer is being on hold for too long. Customers don't want to wait - so don't make them. Being on hold for more than a minute or two creates - guess what? - a frustrated customer, and we know what kind of reactions to expect from them. Once again, consumers will often turn to social media to express their displeasure about their customer service - something that can be very damaging to your company reputation.

So what can you do to avoid these common phone answering pitfalls? Can you guarantee your customers will get through to a real person when they call your phone line? And can you guarantee your customers won't have to wait on hold to speak to someone? If the answer to either of these questions is 'no', then you seriously need to consider employing a call answering service to provide your business with a professional phone response team. 

At Zoom Answer Call, our Zoomettes answer every call quickly and expertly - with a smile. Our highly trained staff are able to manage, direct or route your calls, providing reliable customer services whenever you need it. Get in touch to find out more, or to try our 7 day trial, and never miss a call - or lose a treasured customer - again...

Why Does my Business Need a Phone Answering Service?

If you're wondering whether your business needs a phone answering service, try answering the following questions...

• Are you able to answer every call that comes into your office, and dedicate time and a polite, friendly response to each one?
• Are you able to quickly and efficiently act on each call you receive, whether that means booking an appointment, providing information, or sending out brochures or products?
• Does the person answering your phone have specific training in how to deal with each type of caller?
• Do you have address finder software so that you can look up your caller's address using just their postcode? 
• Do you smile every time you answer the phone? (It really does make a difference!)

If you can't answer yes to all these questions, then you may be in need of a call answering service. At Zoom Answer Call, nothing is too much trouble. We can adapt our service to suit your requirements, whether it's simple call management, brochure sending, appointment booking, customer service, providing information, or covering holidays or staff absences. Our highly trained personnel are flexible and articulate, and answer each call with a smile to ensure a friendly, polite response.

We also offer call centre services, virtual reception services, call handling for franchises, and help with downsizing or outsourcing. Get in touch to find out more, or try our 7 day FREE trial!

A Little Reminder About Our Free Trial

The shops are already starting to get Christmas stock in (personally I think they should at least wait until after Halloween, but that's a whole other conversation!), and no doubt your staff are already trying to book time off around Christmas to see their families and friends. So we thought we would remind you about our 7 day free trial for our call answering service!

The trial gives you a chance to try out our service with no obligation, and if you then find yourself with lots of staff off around Christmas, you can be sure that at least your calls are being answered promptly and your customers are being handled professionally. While we may not be able to solve your clients' problems, we can make sure that their calls are transferred to someone who can help, or messages are taken and delivered to the right person.

Our 7 day free trial is easy to set up so you can quickly see the benefits you get from the service we offer. You can be online in minutes, and whether you only want calls diverted to us when the line is busy, or goes unanswered for too long, or you want to divert all your calls to us, you will still get those 7 days for free. 

Risky Business

Running your own business requires taking a few risks but finding a call answering service doesn't need to be one of them. Starting a business is itself a massive risk, but if you are running your own business, you know it is a risk well worth taking! Even when your business is up and running, you will still find yourself taking risks. As the economy is still recovering, there is always the risk that it will all unravel somehow.

Using a call answering service can save you both time and money by freeing up you and your staff to focus on the profit-making part of your business. However, it does require a certain degree of trust. When someone answers your calls for you, they become the first point of contact for many of your clients and potential clients. As such, you want someone who is professional, friendly, and understands your company.

How can you find a service like this without risking your money trialling different call answering companies until you find one that suits you? Well, with Zoom there is no risk! You can have a 7 day free trial at no risk to yourself. You can set up your trial in a matter of minutes, just by calling Zoom. We are confident that if you try before you buy, we can convince you to choose us!

Three Simple Steps To A Free Trial

Have you heard about our free seven day trial? We will give you a free trial of our call answering services; we will answer, manage and route your telephone calls for seven days. At the end of that week, you can decide to continue...or not! It's your decision. Of course, we believe you will be so thrilled with our service that you will want to continue!

So how easy is it to sign up for the free trial? It takes just three easy steps!

Step 1: Call Zoom! We will talk you through the information we need to handle your calls for you. Among other things, we need to know how you would like us to answer the phonecalls, whether you would like them put through to you as appropriate, or if you would prefer a message to be taken, how would you like us to deliver that message (email or text to your mobile).

Step 2: Transfer your calls and your free trial starts.

See, it's even easier than we implied! The first two steps are the only ones you need before the free trial. At the end of the week we will give you a trial report with a breakdown of the costs and a monthly estimate based on the volume of calls during that week. Call us and let us know what you thought!

Step 3: This is the one we hope happens - if you are happy with our service, and would like to go ahead, just sign up online!

Try Our Call Answering Services For Free

We are so confident in the call answering skills of our Zoomettes that we will give you a free seven day trial so you can make your own mind up. We offer a range of call answering services, all delivered with exceptional customer service by our team of fully trained telephone operators. If you would like to see us in action, we offer a 7-day free trial, with no strings attached!

The process is simple. Just call us and we will discuss the way you would like your telephone calls answered, how you would like the calls dealt with, and how you want us to deliver your messages. Whatever your call answering needs, we can cater for them. Calls can be put through to you wherever you are, or messages can be taken and emailed or texted to your mobile. Then all you need to do is transfer your calls to us and your 7-day free trial can start.

At the end of the trial we will send you a report breaking down the costs, together with a monthly estimate based on your week’s calls. We're sure you will see the benefit of the service, so if you are ready to continue you can sign up on our website.

Not Sure You Need A Telephone Answering Service?

If you aren't sure whether or not a telephone answering service is really suitable for your business, try our 7-day free trial. Give Zoom 7 days and we will show you that we can improve you customer satisfaction, increase your profits, improve your efficiency and reduce the number of hours you need to work.

It's a free opportunity to try out our telephone answering service with no obligation to continue using it after the 7 days are up. The trial is for our Business Hours Service from Monday to Friday during one of your normal working weeks (no running off on holiday leaving us in charge!).

Of course, you should do a bit of your own detective work during the trial to find out how good we really are - ask your friends to do a few mystery shops so they can tell you what our telephone manner is really like! Then at the end of the trial we will give you a comprehensive report including a projection of the potential monthly costs if you decide to keep using Zoom.

The Best at Customer Services!

Here at Zoom Answer Call, we are constantly striving to be the best at what we do, in the main part that means giving our callers the best customer service that we can.

We achieve this by training all of our staff to the highest of levels then carrying out regular one to one supervision the ensure that service levels are being met.
We also train all of our staff on how to deal with each individual client’s calls so that they can respond efficiently to the caller as if we worked for the company.

Four of our Customer Service operators have also just started taking a company funded NVQ level 2 in customer services. In addition, we are also constantly improving our management: Sarah Bellamy, Operations Manger is undertaking an NVQ in Management; and Kelly Braybrooke, Call Centre Supervisor, an NVQ in Team Leadership.

We value our staff and endeavour to provide them with on going training of the highest standard. We believe that this gives them a good foundation of great customer service skills to build on and be the best that they can.

If you would like a team of highly trained customer service agents to take your company’s calls give us a call on 0800 583 5020 and hear the difference!

Why Smile?

At Zoom Answer call our Slogan is: We smile when we answer, call us and hear the difference!

The reason for this is obvious when you speak to any of our professional Customer service advisors.

As soon as the call connects the caller starts to make judgements on you, the person/ company, they picture you, the environment and to an extent the professionalism of you and your company.

An example of this is: before you even speak if the caller hears chaos in the background or it is a bad line they are more likely to hang up and not call back, one easy way to lose business.

Now imagine you have walked into a shop looking for an item, you walk to the counter and the person greets you with a smile, you instantly feel more inclined to ask for some help than if you see somebody that doesn’t seem interested at all.

When a customer calls you they are already interested in your product/ service, it is your job to ‘sell’ them yourself and if you sound smiley that is how they picture you!

If you want to hear this in action why not give one of our friendly operators a call on: 0800 583 5020 and hear the difference!

Employee of the month

Since Kelly has been our Call Centre Supervisor she has been implementing new ways of monitoring our service levels and awarding excellent performance.

This has led to an employee of the month scheme being put into place and for the first time, this month it has been awarded to Lindsay, Well Done!!!

Lindsay is one of our newer members of staff, having started in November she has quickly gained the experience to deliver excellent customer service on every call.

Lindsay is always happy and bubbly when dealing with customers, she sounds confident and she captures all of the relevant information correctly and efficiently, when dealing with difficult callers Lindsay remains calm and polite offering solutions and always going above and beyond to help the caller.

Another big well done to Lindsay and good luck to all of our other staff, keep smiling, it’s all to play for!

At Zoom Answer call we always strive to give callers a good experience on the phone by smiling and being upbeat. Don’t just take our word for it; take a look at our client testimonials.

If you feel your business could use a team of happy, real people answering your call, call us now on: 0800 583 5020 and hear the difference!