Showing posts with label call management. Show all posts
Showing posts with label call management. Show all posts

Friday, 28 December 2012

Why Choose Call Answering Services?



Our clients have some wonderful things to say about their experience with Zoom Answer Call, and help us to spread the word on the real and tangible benefits of a phone answering service, such as:
  • Polite and professional call answering
  • Efficient customer service
  • A solution to staff shortages/holiday cover
  • A personalised service
  • Fast and efficient message delivery
  • Seamless integration into your business
  • Allowing even small business to offer 24/7, year-round service to their customers
  • Flexible and adaptable
  • Never missing a call again (or losing an enquiry to your competitors) 
And, in one of our favourite testimonials, one client experienced a huge improvement in sales:

“In our first month with Zoom, we have had a whopping great 78% increase in leads received; this is very largely due to you girls, as we now don't miss a single call. Thanks!”

Mark Newey of Winning Minds

If you're looking for effective call management and a way to provide excellent customer service and response even when you're not in the office, why not give our 7-Day Free Trial a go? Discover the benefits of a professional phone answering service for yourself, whether you are a small local business or a large multi-national company - Zoom Answer Call can help you to improve and develop your business while reducing your workload!

Tuesday, 18 December 2012

How Does A Call Management Service Work?


Call management services offer peace of mind when it comes to phone answering for your business, day in, day out, all year round. At Zoom Answer Call, we help businesses in a wide variety of industries to keep on top of the customer service, customer acquisition, sales and the general running of their company. But how does a phone answering service actually work? 

There are three simple steps to organising call management for your business with Zoom Answer Call, and you can be up and running in no time at all. And if you want to try a seven day trial before you sign up, that's fine too!

Step 1

Give us a call on 0800 583 5020 and one of our call handlers will talk with you regarding your specific requirements for your business. You may simply be looking for calls to be put through to you (eg: a virtual reception), or messages taken and sent via email or text to you, or you may need a more in depth service such as call centre services or brochure sending. Whatever you need, we can organise a bespoke service to suit your company's needs. 

Step 2

Once your calls have been transferred to Zoom Answer Call, your 7-Day Free Trial will begin. At the end of the week we will provide you with an in depth report including a monthly estimate and breakdown of costs based on the services you need. From here we welcome your feedback on your service and hope you choose to continue to work with Zoom for the benefit of your business!

Step 3

If you wish to continue using our Zoomettes and our award-winning call answering services, all you need to do is sign up. You can do this via our online form, or on the phone with one of our operators.


That's all there is to it!

Our sales line is open from 9am to 5.30pm Monday to Friday, so please get in touch to find out more about how Zoom Answer Call can help your company to provide faultless customer service, increase your sales and improve your business reputation.