Updating

Your car may be your pride and joy. You might spend a lot of time making sure it is well oiled, the tyres are good, the mechanics work smoothly and the interior is clean whilst the outside gleams and sparkles in the sun. You may have had it for years and nursed it from the time it was brand new to now, and sadly it is now getting on in years and life moves at a different pace and you require a larger vehicle. It is time to replace the love of your life with a newer model which suits your requirements better. It’s time to think about changing it for something better. It is outmoded and inefficient.

Sometimes that happens to our businesses as well. Things that worked well and have served us well for many years are alas outdated and not keeping up to speed with the demands of the modern world.

If your business is beginning to lag behind the times one of the things that might need addressing is your communications with your clients. It used to be okay to use an answer machine and call them back when you had time, but now clients have more urgent needs and want an immediate response. They want updated services using today’s technology. If it leaves you scratching your head Zoom can help you to respond to your calls with professionalism whilst still addressing your clients with friendliness and the kind of service that they have come to expect from you.

If you are of a cautious nature you probably don’t buy a car without having a good look at it first. We offer a seven day trial of the services that we offer for your business.

We can discuss with you the kind of service that you want and are flexible enough to be able to take orders, deal with enquiries, make appointments and keep you updated.

Give Zoom answering call a ring on 0800 583 5020 to find out how we can help you to update your communications by using Zoom to serve your company.

Staying in control

The weekend weather forecast looks good. Wall to wall sunshine sounds too good to be true, but that is what the next weekend weather forecast is saying so you get out the camping equipment, check all the poles and the equipment. It’s looking good, and you start to plan an idyllic weekend getting back to nature. You get to Friday and find that the forecast has been revised…rain, and plenty of it!

The nature of a business day can be as unpredictable as the weather. How often do you plan to be working at your desk on your latest project but unforeseen events take you away and there is no one to man the office whilst you are gone? That leaves the phone unmanned, possible orders lost and you out of touch with what is going on. You feel as if you are out of control and there is nothing that you can do about it.

However, there is something you can do. You can stay in control by diverting your calls to Zoom’s answer call service. By the simple touch of a button on your phone you can divert the calls. You can use it when you are busy and don’t want to be disturbed, when you are out of the office, or when you are engaged in another telephone conversation. Automatically your calls will be diverted and your customer is none the wiser, as there is no engaged tone to betray the fact that you are otherwise occupied. Your calls will be politely and efficiently dealt with by our friendly and courteous staff.

If your phone is unanswered, after four rings it can be automatically diverted to Zoom, thereby lessening the wait a customer often has to endure.

You take control of how you want the service to be put in place and we do the rest.

Find our more as to how Zoom answer call can put an end to that desperate out of control feeling, by using Zoom call divert. Call us on 0800 583 5020

Can’t get to the phone?

Did you know that according to research the average time that someone will wait for an answer on the telephone is about 20 seconds? After that their patience will evaporate and they will hang up.

Worse still is being put on hold. If you regularly use the phone for business you may experience the acute agony of being put on hold. You never quite know how long the holding process might take so you have one of two choices…you can put the phone down and try a different service or you can settle down with a cup of tea for a long wait. Most of us do the former. If you do get an answer your temper is not improved by getting a harassed member of staff trying to deal with your enquiry, being curt and unhelpful. What you don’t know is that the person who answered the phone to you has a thousand and one other things to attend to and is overworked, unskilled in dealing with telephone enquiries and would rather be getting on with the work that they were originally employed to do.

If that sounds like the hectic workplace that you run then it may be time to think about outsourcing your telephone answering service to someone who is trained and focussed to do just that the business of answering your calls for you in a way that is polite, friendly and professional. A prompt professional response does a lot to promote your business and can result in increased sales and productivity.

Zoom answer call has a team of highly trained staff who are articulate and familiar with the latest technology. They will deal with your calls in the way that you want them to….relaying messages, apologising for things that are not to the customer’s satisfaction and generally serving your company in the way that you would wish, without betraying the fact that we are a third party.

If you find that it is time to address the problem of your unanswered calls or the length of time it takes you to answer the phone, call Zoom answer call on 0800 583 5020 for more information or a free seven day trial to see how we can help you.