Did you know that according to research the average time that someone will wait for an answer on the telephone is about 20 seconds? After that their patience will evaporate and they will hang up.
Worse still is being put on hold. If you regularly use the phone for business you may experience the acute agony of being put on hold. You never quite know how long the holding process might take so you have one of two choices…you can put the phone down and try a different service or you can settle down with a cup of tea for a long wait. Most of us do the former. If you do get an answer your temper is not improved by getting a harassed member of staff trying to deal with your enquiry, being curt and unhelpful. What you don’t know is that the person who answered the phone to you has a thousand and one other things to attend to and is overworked, unskilled in dealing with telephone enquiries and would rather be getting on with the work that they were originally employed to do.
If that sounds like the hectic workplace that you run then it may be time to think about outsourcing your telephone answering service to someone who is trained and focussed to do just that the business of answering your calls for you in a way that is polite, friendly and professional. A prompt professional response does a lot to promote your business and can result in increased sales and productivity.
Zoom answer call has a team of highly trained staff who are articulate and familiar with the latest technology. They will deal with your calls in the way that you want them to….relaying messages, apologising for things that are not to the customer’s satisfaction and generally serving your company in the way that you would wish, without betraying the fact that we are a third party.
If you find that it is time to address the problem of your unanswered calls or the length of time it takes you to answer the phone, call Zoom answer call on 0800 583 5020 for more information or a free seven day trial to see how we can help you.
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