We’ve all been there. You ring a company and get through to the wrong person, so they divert you to someone else, who passes you to someone else… the process of actually speaking to the right person can be a drawn out and frustrating one.
With Zoom you’ll never have to have your customers experiencing this. We’ll act as a central point for your calls to come in to, diverting them straight to the right person or department. You’re customers will be impressed with the speed and level of service you offer, handling all enquiries efficiently and smoothly. This in turn gives your business an improved reputation with customer care and is well worth investing in!
Our Zoomettes are all trained in Customer Service NVQs, levels 1, 2 and 3, to make sure your clients or customers never realise that they’re talking to a third party when their call comes through to us. We’re proud to be a part of your business and help you offer your customers the best service possible.
