The Benefits of Outsourced Call Services

Increasing numbers of companies are choosing outsourcing as an affordable and practical solution to their needs, enabling them to provide high quality services, increase profits and work more efficiently. For many, the term 'outsourcing' sounds a little scary - something that only applies to large companies and involves the loss of jobs - but in reality, outsourcing certain aspects of your business, like call answering, simply means all your staff are able to concentrate on their jobs while your phones are manned and you never miss a call again!

Small and medium-sized businesses can benefit greatly from outsourcing essential services such as call handling and virtual reception services with options to suit every budget from Zoom UK. Smaller businesses put so much pressure on managers and staff to handle every aspect of their work, which often means that your front line is left unmanned. Missed calls and appointments mean missed opportunities and sales, but with a dedicated phone answering service you will have the backup and resources you need at all times. Your business will run far smoother when you have the support of call centre services or a virtual reception desk, allowing you to get on with your work and expanding your company. 

One of the great things about outsourcing your calls to Zoom UK is that our services can grow with your company, or be reduced when you need to cut back. For busy periods, holidays, staff illnesses and marketing drives, we can take on extra responsibilities - or we can offer one-off cover services with the same high level of dedication and professionalism. When you need us, we're here! 

Based in the UK and staffed by highly experienced call handlers, we adapt to your needs and offer a versatile array of outsourced services including:

• call answering
• call centre services
• appointment making
• call diversion
• virtual reception
• brochure and info sending
• recruitment campaigns
• non-geographical numbers
• franchise call management
• holiday cover
• telemarketing

Try our 7-day free trial to see how well our services work with your existing business arrangements. And when you're ready to outsource - we'll be waiting!

Why Use a Virtual Reception Service?

Sick of missing important business calls? If your company is stretched to its limit and you're struggling to keep on top of customers enquiries, a professional call management service could be a simple and effective answer. 

Virtual reception services offer a professional front to your business 24/7, seamlessly connecting customers to the right person, taking messages, booking appointments and sending out information and brochures as appropriate. Just like an in-house receptionist, Zoom call handlers are able to act as the first port of call for your customer enquiries, customer service, or technical support departments, ensuring that you never miss a call again.

In addition to virtual reception services, we also offer call centre services, telephone answering, non-geographical numbers, franchise call management and temporary holiday cover, along with plenty of little extras that help your business to run smoothly and efficiently. 

Get in touch with us at Zoomuk.co.uk  or call on 0800 583 5020 to speak to one of our Zoom operators and arrange your free 7-day trial to see just how much Zoom can improve your company's customer services.

Call Diversion and Virtual Reception Services for Your Business

When you're hard at work, there are times when you just can't get to the phone, or don't want to be disturbed - wouldn't it be great to be able to just press a button and divert your call to a ready and waiting professional call handler? Oh right, you can do exactly that with Zoom Answer Call's diversion service! When you divert your calls to a call answering service from Zoom Answer Call, you can relax, knowing that you'll never miss a call again - whether your incoming calls are going straight to our professional team, or whether you decide to send an extra call through to us using your personal call diversion service. 

You have complete control over your call diverting - deciding how often or how little you divert calls to our Zoomettes. Incoming calls can be diverted to Zoom by activating the call diversion system from your phone keypad and are totally undetectable for the customer. We can set up your call diversion to be controlled in a number of ways, including:

• Automatic diversion after four rings to make sure your call is answered swiftly if you can't reach the phone in time
• Automatic diversion when the line is engaged so that your customer never hears an engaged tone
• Divert all calls for when you're out of the office, in a meeting, or simply are too busy to answer the phone!
• Manual diversion via your telephone keypad when you are unable to take a call

You'll receive a unique divert number that allows you to control your incoming calls when you're in the office, at home, or out and about. Missing calls costs your business money - never miss another enquiry with a team of dedicated Zoom call handlers waiting to answer your calls! Zoom's divert system works much like a virtual reception service - providing your business with a committed presence to handle every single call that you receive and ensuring they go to the right person as quickly as possible. For sales, enquiries, customer service, appointments, advertising, marketing, recruitment or technical support - Zoom are there for you to make sure you never miss another call.

Business Call Management and Call Centre Services for Large Companies

Managing your phones is an essential part of running any business, but is especially important for larger companies with numerous departments. Missed calls mean lost sales, irritated customers and a bad reputation, so call centre services might just be the perfect option for your business if you're struggling to keep on top of enquiries and orders.

Zoom UK offers a range of call management services for businesses of all sizes, and our call centre services are ideal for larger businesses to enable you to stay on top of marketing campaigns, incoming orders, technical support, and seeking new leads. With Zoom, you can tailor your call services according to your needs, including:

• Telephone answering
• Virtual reception service
• Call centre services
• Sales and enquiry answering
• Order processing
• Recruitment campaigns
• First-level technical support lines
• Non-geographical numbers (0800, 0845 or 0870)
• Brochure/information sending
• Holiday cover
• Tele-marketing and advertising
• Diary management 

Our Zoom operators work with your staff and your company processes to make your business run more smoothly, wherever and however you need us! Your customers will have no idea that you have outsourced your phone answering but they will certainly notice the ease of doing business with you and the polite and efficient manner of your call handlers!

Providing a high quality phone answering service for your company does a huge amount of benefit to your overall company reputation as well as your day to day performance. For sales, we can process orders and take payment details over the phone using your website facilities; for technical support, our operators are your first point of contact for customers, and will gather the information needed to pass them onto the correct advisor; for marketing and advertising, we can collect information and respond to customers making enquiries, passing this data onto you for your reports; for general support and assistance, virtual receptionists and diary planners can help your operations to run seamlessly - even at your busiest times. 

Try our seven day free trial to see how Zoom Answer Call can improve your business performance and make your work life easier! Call 0800 583 5020 and we'll have you up and running in a few minutes.

Keep Clients Happy and Boost Your ROI with Call Answering Services

A call handling service can be a integral part of your customer service, helping every aspect of your business run smoothly and boost your ROI. Customer services is a never-ending task that requires commitment and a perpetual smile... But it's worth the effort - efficient and effective customer service can keep your clients content and increase your sales, giving you an edge over local, national and global competitors. After all, no one returns to a company they have had a bad experience with, but excellent customer services creates loyal, lifelong clients.

If you think about it, everything in your business comes down to good customer service. Your front-of-house staff and call handlers are the first point of contact for new customers, provide information and support for existing customers as well as dealing with complaints and problems. Your customer service and sales departments are essential to your ROI and can make or break customer relations. There's no point investing in marketing and promotional plans if you don't have the proper resources to deal with your enquiries in an efficient manner.

Customers are fickle, impatient, and can be very vocal when things go wrong. If someone calls you and cannot get through immediately, or is directed to an automated answer service, or if the wrong person picks up and is not able to deal with the enquiry, nine times out of ten, the customer will take their business elsewhere. Missing calls loses you business. Dealing with a call unprofessionally loses you business. Leaving customers lost in a maze of "press 1 for XYZ" automated systems loses you business. On the other hand, having a dedicated call handling department for your customer services ensures that your company is always available, always polite, always knowledgeable and always giving the best service possible.

An easy and affordable way to keep ahead of your competition is to ensure that your customer services department is the best it can be. That means providing a committed in-house team of call handlers, or outsourcing to a professional call answering service like Zoom UK. The benefits of outsourcing include:

• Freeing up employees for other tasks
• Never needing to worry about staff absences, holidays or emergency cover
• Professional call handling whenever you need it
• Diary management and virtual reception services
• Call centre services
• A service so seamless that customers will never know your call handlers aren't in the office with you!
• Brochure sending, appointment making and message taking
• Quick and efficient call handling
• Call directing and diverting to the appropriate department
• No missed calls! No answer phone! No automated system!

Customers really appreciate a human response to their enquiries, and with our brilliantly efficient call handling team, they will also get the highest quality, polite response to each call they make. 

Try our free 7-day trial to see how Zoom UK call handling service can improve your business.

New Year, New Strategy - Time to Outsource Those Phone Calls

As your business heads into another new year are you considering a new strategy to make your company run more efficiently and effectively. We have the solution to how you can make the most of having more time whilst reducing costs. Why not outsource some of your businesses activities such as answering the phone. 

It can be somewhat surprising as to how large a proportion of the working day is taking up in answering telephone calls and it can be a major distraction for your employees. By simply investing in a good Telephone Answering Service your staff can focus more on the high value work which results in making you more profit such as marketing and advertising. You will even find them working more productively in less of the time. 

Research has show that in using a Telephone Answering Service can significantly reduce staff absences and potentially save you as a business up to £75 per employee for each sick day they take off. 

Whether your a small or large business Zoom Answer Call believe that service really is everything, not only for you, but to each and every one of your clients too. We offer a range a flexible service to suit your company's individual needs. From call management and appointment booking, customer service and providing information. With highly trained phone answering personnel - the Zoomettes - each of your calls will be answered with a smile in a polite and friendly manner. 

We can also offer call centre services and virtual receptions. Why not give us a call and we can personalize a service for your requirements today - 0800 583 5020.

Why Choose Call Answering Services?

Our clients have some wonderful things to say about their experience with Zoom Answer Call, and help us to spread the word on the real and tangible benefits of a phone answering service, such as:

• Polite and professional call answering
• Efficient customer service
• A solution to staff shortages/holiday cover
• A personalised service
• Fast and efficient message delivery
• Seamless integration into your business
• Allowing even small business to offer 24/7, year-round service to their customers
• Flexible and adaptable
• Never missing a call again (or losing an enquiry to your competitors) 

And, in one of our favourite testimonials, one client experienced a huge improvement in sales:

“In our first month with Zoom, we have had a whopping great 78% increase in leads received; this is very largely due to you girls, as we now don't miss a single call. Thanks!”

Mark Newey of Winning Minds

If you're looking for effective call management and a way to provide excellent customer service and response even when you're not in the office, why not give our 7-Day Free Trial a go? Discover the benefits of a professional phone answering service for yourself, whether you are a small local business or a large multi-national company - Zoom Answer Call can help you to improve and develop your business while reducing your workload!

What Kind of Business Use Call Answering Services?

If you're wondering whether your business needs a call answering service, you might want to consider the amount of different companies that currently implement phone answering professionals in order to maximise their productivity - from small local businesses to huge global brands.

Call answering can help the day to day running of your business as well as improving sales numbers, raising your level of customer service and reducing the stress of managing a busy company. So what kind of businesses actually use call answering services like Zoom Answer Call?

The answer is: almost every industry! Companies big and small are turning to call answering services to cover their phonelines, and here are just a few examples:

• Individuals/managers in need of a 'virtual' PA
• Small local retail businesses
• Retail suppliers 
• Solicitors
• Training providers
• Education specialists
• Design agencies and web developers
• Car hire companies
• Interior designers
• Communication providers
• Property management companies
• Consultants
• Power providers
• And many more...

If you'd like to know how Zoom Answer Call can help your business to grow, develop and function more efficiently, give us a call on 0800 583 5020!

Virtual Reception Services

A reception is the first point of contact that your customers will reach when they call your company, but many companies find they don't really need a full time receptionist to transfer their calls. Diverting your calls to a virtual reception service can give you a more professional image by stopping calls being answered by anyone in the office and then bouncing around until it reaches the right person. Calls can be answered within the first few rings the same as if you had your own team of receptionists rather than waiting until any member of staff is free. We all know customers don't like waiting!

It isn't just a helpful service for smaller companies - if you often find that calls are still coming in during busy periods when all your receptionists are on calls, you can use the Zoom virtual reception service as an overflow to ensure that all calls are answered promptly. Whether you have lots of employees, or just a few, we can manage the contact information for all of them and make sure that we transfer calls seamlessly to the right person, even if they are out of the office! If they are unavailable, we can send a message to them via email, SMS or fax, whichever they prefer.

It doesn't matter that you are miles away from Zoom, your calls can be transferred seamlessly just as if we were in the office next to you. Just like your own receptionist would, we answer calls in your company name and always make sure we represent your company to the highest possible standard.