Cut the Costs of Employee Sick Days and Holidays

Did you know the average sick day costs employees £75 per employee? Not only that but absent employees mean the rest of your team are under a greater strain and less work is able to be completed. Hiring cover only costs extra, so how do business cut the cost of staff holidays and sick leave?

A simple and effective method of reducing the cost of unavoidable sick days and annual leave is to incorporate a dedicated call answering service into your company's operations. By having a reliable team of call handlers on hand every single day of the year, you won't ever need to worry about missed calls, unmanned reception desks or slow responses to enquiries and orders. You can even opt for extra cover during holidays and busy periods to ensure your business stays on track all year round.

At Zoom Answer Call we are committed to helping businesses big and small make the best of their time and money, providing call handling services, virtual reception desks, call centre services, brochure sending, appointment making and many other valuable services to help you manage your customer services department as efficiently as possible. Outsourcing helps you to free up time and manpower that is essential for the daily running of your business - don't keep your trained employees tied up behind a desk waiting for the phone to ring, leave that to us!

One of the best things about having a call handling service associated with your company is that there is no longer any need to worry about employees taking sick days or holiday at awkward times. With Zoom Answer Call you know that your phones will be covered whenever you need them to be, at no extra cost than usual. Try our FREE 7-day trial for yourself and see how effective and productive phone answering services can be for your company. Call on 0800 583 5020 to speak to one of of expert advisers, or email us at sales@zoomuk.co.uk.

Seasonal Phone Answering Cover

Easter is coming, quickly followed by summer - one of the busiest times for employee holidays... Do you have adequate cover for weeks on end when your employees may be taking their holidays one after another? Sometimes it may seem more cost-effective to deal with the temporary loss and try to carry on as normal, but this can be a big mistake when you end up leaving your customer services un-manned and are less able to deal with the influx of enquiries and orders. Hiring temporary staff can be costly and requires forethought, planning and training - time and money that you don't want to spend! So what's the answer?

Professional call answering services can bridge the gap for companies requiring seasonal cover without the need to take on new staff. We can divert your calls automatically so that you never miss a client - our professional Zoomettes will field your calls professionally and efficiently and your customers will never know that you are outsourcing.

We offer:

• call answering services
• reception overflow (virtual receptionists)
• sales agents
• temporary cover for employee holidays, bank holidays, seasonal holidays, employee sickness, maternity leave, and emergencies
• extra call handlers and sales staff for busy periods
• customer service agents
• recruitment and marketing response teams
• brochure sending
• call centre services
• diary management

Let our highly-trained call agents keep your business running smoothly no matter how busy or short-staffed you are! Our flexible holiday cover service is totally flexible and bespoke, and we can have you set up within 10 minutes!

We promise the highest level of customer service along with articulate, well-trained personnel and efficient technology to help your company and your customers. Our ad-hoc service allows you to sign up to our services for life, with short term cover available whenever you need it - whether planned or unexpected!

Get in touch to find out more about our holiday and seasonal phone answering services.

New Year, New Strategy - Time to Outsource Those Phone Calls

As your business heads into another new year are you considering a new strategy to make your company run more efficiently and effectively. We have the solution to how you can make the most of having more time whilst reducing costs. Why not outsource some of your businesses activities such as answering the phone. 

It can be somewhat surprising as to how large a proportion of the working day is taking up in answering telephone calls and it can be a major distraction for your employees. By simply investing in a good Telephone Answering Service your staff can focus more on the high value work which results in making you more profit such as marketing and advertising. You will even find them working more productively in less of the time. 

Research has show that in using a Telephone Answering Service can significantly reduce staff absences and potentially save you as a business up to £75 per employee for each sick day they take off. 

Whether your a small or large business Zoom Answer Call believe that service really is everything, not only for you, but to each and every one of your clients too. We offer a range a flexible service to suit your company's individual needs. From call management and appointment booking, customer service and providing information. With highly trained phone answering personnel - the Zoomettes - each of your calls will be answered with a smile in a polite and friendly manner. 

We can also offer call centre services and virtual receptions. Why not give us a call and we can personalize a service for your requirements today - 0800 583 5020.

Expanding Your Business In 2012?

Firstly, everyone at Zoom hopes you had a fantastic Christmas, and are ready to bring in the New Year tomorrow night. As a business owner, you will have already been making plans for 2012. We think you should consider using our call answering services to help your business expand in the new year.

Your time is best spent on the work your business does for its clients, and on growing your business, whether that's through networking or meetings with clients. Answering the phone, on the other hand, is not something that needs to be done by you personally, and by outsourcing to a telephone answering service like Zoom, you are freed up to do all the things that do need you. With our personal service, and highly trained team, your clients will never notice the difference. And you won't have to deal with any more annoying sales calls!

Zoom's Virtual Reception service is another option which enhances the image of your business and allows your calls to be put through to the right person, just as an in-house receptionist would. Even when you're out of the office, your clients' calls can be put through to you, as if you were still in the office, truly allowing you to get on with expanding your business without your current clients suffering.

The Benefits of a Call Answering Service

The benefits of a call answering service are huge, and can make a real difference to your business' efficiency, productivity and sales. It can also reduce stress and relieve pressures that are needlessly put on management and staff who have had to answer calls when this is not, strictly speaking, part of their job description.

Outsourcing your phone answering has many advantages, including:

- providing a consistently professional face to your company
- answering each call with a smile!
- allowing staff to get on with other tasks
- ensuring you never miss a call or message
- covering busy periods, holidays, leave or difficult times
- the choice between call centre services, virtual reception, call answering, telemarketing, diary management and brochure sending

Using a call answering service is a simple and valuable decision - but if you are still unsure, then take advantage of our 7 day FREE trial and let us change your mind!
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Save Time. Save Money. Use A Telephone Answering Service

How can a telephone answering service save you money? In business, time is money. The more time you and your employees can spend focussing on the tasks that earn you money, the better it is for business. In an ideal world you would be able to spend 100 per cent of your time working to increase your revenue, but as we all know, there are a variety of administrative tasks that cannot be ignored. Answering the telephone is one thing that can eat up a lot of your time, if you let it. Whether you are dealing with the general public or are solely business to business, talking to people, filtering out unsolicited sales calls and directing with genuine calls is a drain on most companies' time.

A telephone answering service like Zoom will take over the handling of calls, leaving your staff free to concentrate on the high value work so that they can be more productive. We can even go further than just answering and directing the calls - we can be your sales and enquiry line or your first level technical support, gathering information about the enquiry or problem and sending it to you instantly.

Not only will outsourcing to us save time on normal working days, but we will continue answering your calls even when members of staff are off sick or on holiday. As we work as a team, there is always someone available to answer the telephone so you never have to worry about missing important calls. Your clients need never even hear an engaged tone!

Professional Call Answering Services

"Answering the phone badly is like saying 'I don't want your business' to callers," says Zoom founder Chella Heyes.

Zoom Answer Call, set up in 1998 was her solution to this, providing professional call answering services to businesses of all sizes. From virtual receptions, call centre services, sales lines, support services and customer helplines, Zoom ensures you never miss a call again, and all calls are handled in the right way.

The 'Zoomettes' are fully trained in telephone techniques and given client-specific training so that they are perfectly prepared to respond to customer enquiries, without callers even realising they are talking to an answering service.

Zoom Answer Call reduces customer frustration, increases leads and sales and above all, puts a professional face (or should that be voice?) to your company at all times.

Test Your Phone Answering Skills

It takes a special kind of person to professionally handle a call - to make sales and deal with complaints and put across a business' personality with a friendly, pleasant manner.

That's why our Zoomettes are the best in the business - you can hear their smiles when they answer the phone.

Take the Zoom Answer Call quiz to test your own skills. Do you know the best thing to do if you can't answer a customer's question? Or whether silence always means agreement? Or how to assist understanding and clear communication?

Give our quiz a try and see how well you compare to our Zoomettes!

Reduce Costs and Increase Productivity

We're all feeling the pinch in the current economy, and many businesses are looking for ways to save money and cut costs. One easy way to free up time and expenditure is to outsource some of your company's services - for example answering phones - so that your staff can make better use of the time that they have.

At Zoom UK, we specialise in making things easy for our clients - no matter the size of business, and no matter the extent of our responsibility. By investing in outsourcing your phone answering, you can dramatically increase productivity of your staff, who will be free to work on their primary jobs rather than stopping to answer calls and field off telemarketers.

We also provide a virtual receptionist service, to seamlessly manage calls and transfers - once again, freeing up your business time and effort and making sure your work day runs as smoothly as possible.

You'll never miss a call again with Zoom Answer Call.

Try our FREE 7 day trial and see for yourself.