Franchise Phone Services

Running a franchise or working as a franchisee means ensuring a consistent image for your company and helping customers to find the information they want in their local area quickly and easily. By using a dedicated franchise phone service you can boost customer satisfaction and provide a professional front to individual franchise operators as well as head office and regional areas.

As a franchisor, we can help you by offering a central call centre number which will handle individual enquiries and pass them on to the right franchisee. When you're running a small business you can't afford to miss even one call, but you may not always be able to answer the phone - that's where we come in! Zoom Answer Call handlers ensure that all your calls are answered and directed to appropriate person, or that a message is taken so that the franchisee can call the customer back at a more convenient time. We also use postcode software to allow us to quickly divert general enquiries to the right location. 

Customised reporting allow you to see how many enquiries are coming in each month according to area, so that you can adjust your marketing strategy accordingly and follow up with franchisee progress. For franchisees, a central point of contact is useful to provide your business with a uniform and professional appearance, and you no longer have to worry about missing calls when you're busy with other work responsibilities and family duties.  

We are experts in franchise call handling and have been helping national franchises across the UK grow and develop for ten years. Zoom Answer Call began as a franchise so we know what it takes to be successful and manage the challenges posed by working as a regional arm of a larger business. Give us a call on 0800 583 5020 to get set up today!

Beat 'the Summer Slump' with Call Centre Services

Call centre services can help businesses avoid 'the summer slump' - a period of slow growth as customers and staff take time off for holidays, and sales drop. There's a tendency to accept this phenomenon as a natural dip in productivity but a few minor changes to your business operations during this time can really make a difference to your numbers during the summer months. A call answering service is one of them, re-energising your company and ensuring you don't miss a single enquiry over the summer, keeping momentum and building stronger business contacts so that when September rolls around your company is in the best position to take on competitors.

The summer is the perfect time to refine your lead generation strategy, which is tied into your outgoing and incoming calls. Analyse your enquiries, conversions and customer acquisitions and see where you can streamline and make your business more efficient. Zoom Answer Call's many telephone answering services include: 

• Outsourcing call answering and call centre services - save time and money by letting us handle your enquiries, your phone marketing campaigns, recruitment drives, sales, technical support and customer services;
• Telephone answering and redirecting calls - concentrate on other areas of your business while we man your phones;
• Virtual reception phone services - your customers won't know the difference but we can help your business run smoothly and be the first port of call for enquiries;
• Franchise call answering - provide a professional phone service for customers enquiring into your business, no matter how large and diverse your franchise is.

The summer is also a great time to re-evaluate your marketing strategy, refresh employee training, or re-connect with existing customers via a friendly call, email or letter. If you need help to spruce up your business phone services this summer, get in touch with us at Zoom UK and let our Zoomettes boost your business with a smile.