Zoom's Sales Agents

Zoom's Sales Agents can help you manage a wide variety of business, from campaigns to recruitment drives, technical support or taking orders. We can operate a Sales and Enquiry line for you, processing orders, taking credit card details and utilising your website ordering facility for those phone orders. We'll take all the details and email, fax or text them to you instantly. We can also act as a 1st Level Technical Support Centre, taking your caller through an initial information gathering process to determine the nature of a particular fault or problem, which we can then pass on instantly, along with all the details, to your engineers. We'll also run advertising campaigns for you, where you can hire one of our 0800, 0845 or 0870 telephone lines. Once we've been briefed by you on the promoted product or service, we can get detailed information from each customer and find out which product they are interested in, where they saw the advert, etc and either email, fax or text it to you instantly. We'll even provide a customised report for each service detailing the response and activities. But our service doesn't just stop there. We're very flexible when it comes to helping out our clients, so simply give us a call on 0800 583 5020 and let us know what you need from us.

The Virtual Receptionist

Here at Zoom, we're proud to offer a service that is second to none. We can help small businesses improve their customer relations, offering a professional receptionist service to answer all your calls. We can be the reliable first point of contact, meaning your calls are dealt with promptly and efficiently, instead of leaving them bouncing around the office phones or being passed from person to person. We can seamlessly transfer the calls to you in any location worldwide, giving the impression that you are in the office, wherever you are in the world. When we answer your calls, we answer them politely, promptly and using your company name, meaning we represent your company to the highest standard. Just as an in-house receptionist would, we transfer your calls to the right person and can manage contact information for all your employees, no matter how big or small the company. We can also instantly fax, SMS or email the right person depending on your preference. No more delayed answering times or callers giving in and hanging up, we answer all you calls just like an in-house company receptionist would!

Zoom- Not Your Average Company

We're proud to be a determined, flexible and successful business, working with our clients to achieve the highest standards we possibly can. We invest heavily in personal development, training each of our staff with Customer Service NVQ Levels 1, 2 & 3. Once they're trained we really strive to hold on to our employees, keeping them in their respective roles and helping them grow and develop. We have one of the best staff retention rates in the industry! We always make sure our Operators are trained in the specific client's needs, so that they are full prepared for the calls that come in from your customer's. We devote time and energy into the handover, encouraging the client to visit our offices and help with a seamless handover- this really helps us get to grips with exactly the service we need to deliver. It also gives you peace of mind and a feel of who you're working with when you invest in our services. Zoom is based in the centre of Cambridge, where we can deliver a 24 hour live service- calls answered by a real person, 7 days a week including all of the bank holidays. We can also offer a "Business Hours" service, where we answer calls Monday-Friday from 8.45am - 6pm, with a voicemail to collect calls after hours. Feel free to call us up and chat about how we can help take your business to the next level. For all enquiries, call our sales line on 0800 583 5020, Monday-Friday 9am-5.30pm.

Zoom- Leave It To The Experts!

We're proud of how professional our Zoomettes are, answering calls in the right manner- we understand that every call can lead to a potential sale, so good telephone manner is essential! We are devoted to helping boost a company's image, so let us help you build up yours today. Zoom offer's a central point of contact for all your callers, meaning you won't ever leave a call unanswered again nor have a disgruntled customer who is fed up of no one answering their call. We provide a consistent, friendly and reliable answering service, 24 hours a day, 365 days a year. We've been helping National Franchises for over 10 years now, so we've grown and developed our expertise in helping your franchise to grow. We have first-hand experience of being a franchise, so we have a comprehensive understanding of the needs and requirements. We'll provide tailor-made services to meet your exact needs, from simple call answering set-up to a more complex package of solutions. Feel free to ask us more about what we can offer! Our service is completely flexible, so call us on 0800 583 5020 and have a chat to see how we can help your business grow.

Reduce Unnecessary Costs!

Let us help you save money! Zoom can help you reduce unnecessary costs, by providing you with a reliable, telephone answering service- you won't need to employ your own receptionist or pay for sick or holiday cover, etc. Investing in a good answering service eliminates the need for staff and having to deal with staff absence- we'll always be available to answer the phone, saving businesses money and helping boost the company's image. It also frees your staff up and increases their productivity, without being distracted by calls and taking chunks of time out of their day. This makes us cost and time effective, offering a professional service so that your callers won't know they're not coming through to your company. We then seamlessly transfer the calls to the right person, or take a message if that's what you've asked us to do, which can then be emailed, texted or faxed over to you. Call us on 0800 583 5020 and see how we can help your business thrive and be cost-efficient today! Our Zoomettes are always ready to answer your calls and offer our services to help your business run professionally and smoothly.

Services You May Not Know We Offer...!

Here at Zoom, as well as answering all your calls for you, there are other services we offer- after all, we try to be as flexible as possible to help you run your business as smoothly as possible! We really believe that service is everything, so feel free to ask us about our services! Do you need brochures sent out, but struggle to find the time to do it? Let us send them out for you! We can send your brochures with your preferred letter and stationary, ready stamped with 1st or 2nd class postage, whenever your client asks for more information. Are you having a recruitment or marketing campaign but are struggling with the response? We'll help you manage it! If you need a team of Zoomettes to act as your call centre, let us know and we'll arrange it! We can answer in your company name and speak to people on your behalf, collating whatever information you need and sending it to you via your preferred method. Zoom also offers diary management, holiday cover and you can hire one of our 0800/0845/0870 numbers to use for your business! We help you improve the image of your business when you don't have time to deal with calls yourself. Our services literally take minutes to set up- we don't hang about or delay you when you need us! Call Zoom on 0800 583 5020 to see how we can help you!

We can’t all be good at everything

You are good at your job, whilst at Zoom we have to admit that we are good at our job - which basically is answering telephone calls. Of course there is much more to it than that. If there wasn’t then we would be out of a job, but as it happens we have many satisfied customers who have congratulated us on our ability to deal with their calls in the caring and competent manner that we pride ourselves in doing. We like to use our skills to represent a great variety of customers as we free your staff up to do the things which they are experienced in. Whilst you get on with your work we can deal with the calls you receive. Many find answering the phone tedious but it is also taking your staff away from using their skills in the most cost efficient way. That amounts to wasting your time and money when we can do it for you in a manner which is going to enhance your business. We are polite at the same time as being friendly and, once our staff have been allocated to your business, we are also informed. Let us take your calls for you while you get on with the things that you are good at. Call us on freephone 0800 583 5020 to arrange a free seven day trial or to discuss your requirements. We are flexible as well as proficient!