Your Very Own Virtual Receptionist

At Zoom, we’re proud to offer our clients a service that is second to none. If your business is starting small, why not employ our services to make it sound bigger with a truly professional answering service?

We’ll do everything a normal receptionist would, answering your calls as part of your company and directing them to the correct person or taking a message which we’ll pass on to you immediately via your chosen method - email, SMS, fax or text. Your phone calls will never go unanswered again, meaning all your clients are kept happy, with impressive service that will make every one of them feel valued and satisfied.

We also ensure that your company comes across in the best light possible, with professional, friendly and helpful staff who answer your calls as if your company was ours. You can have all your calls transferred seamlessly to anywhere in the world, giving the impression you’re in the office, even if you’re not!

Whether you’ve got one employee or hundreds, we can manage all the information to ensure calls are directed the right person, without passing the client from one person to another! We have excellent technology at our fingertips that helps us deal with all your calls in a timely and helpful manner, bringing up all your instructions whenever we get a phone call to remind us of exactly how you want your calls dealt with.

Marketing Campaigns Without The Stress

Need a response that’s more in depth than our call answering service? Here at Zoom we’re extremely flexible when it comes to our customers, so if you need a response to your marketing campaign, just ask!

We can handle the calls that come in from your campaign, taking down any information you want collected from the callers, be it names, addresses, phone numbers, email addresses - whatever you need, we’re completely flexible and will always use your instructions to answer the calls. Our technology means that whenever a call comes in for you, all the details we need to answer the call are immediately on a screen in front of the Zoomette, to ensure they answer in exactly the right way, as per your instructions.

Callers will never know that they’re talking to a third party as we respond as if we were part of your company. We’ll take the details you need from them and collate the results together in a report that makes it easy for you to see exactly what data was gathered. You can even hire one of our 0800, 0845 and 0870 non-geographic numbers!

Call us now on 0800 583 5020 to see how we can help your business grow and shine!

Call Centre Services For You

One of the many exciting services we offer is to help you manage marketing and recruitment campaigns.

Advertising campaigns are wonderful ways to get your name out there, drawing in customers and clients, and generating business to increase your profits. We’re always happy to help you manage these, tailored to exactly what you need to get from the campaign.

Brief us on the product or service you’re offering and our Zoomettes can manage the response from the campaign, capturing the data you need from callers and collating this together. Data such as name, address, where they saw the ad and which product they are interested in can all be collected from each call and either emailed, texted or faxed to you as soon as it’s received. All the data from the campaign would also be collated and put together in a customised report, so you can see the response and the activity that has been generated by your marketing campaign. We also have 0800, 0845 and 0870 numbers for hire, allowing you to use these without actually having to purchase one.

We have a team waiting to help you manage your campaign, meaning you’ll get all the data collated together, saving you hassle, time and money. If you need more from us just ask! Our service is completely flexible, so we’re always happy to take the time to discuss your requirements and see how we can help. We treat your clients as though they were our own, so they’ll never know that they aren’t speaking directly to someone in your company. We’ll answer the phone in the way you’ve specified, to make sure your business is represented exactly how you want it to be.

Diary Management

It’s always a bad feeling when you suddenly realise that you’ve booked two meetings at the same time! There’s often a real gut wrench as you realise you’ll have to cancel one of them, leaving a customer or client disgruntled and annoyed. When you’re busy running your own business, it can be difficult to juggle appointments, arranging them when you don’t have your diary to hand because you’re trying to make sure you don’t miss calls from any clients.

That’s where Zoom can help. Let us take some of the stress away from you by managing your diary for you. We can use your online diary, or even set one up online for you to make it as easy as possible. This means while you’re out looking after your business, we can look after new and existing clients for you to make sure you don’t double book yourself- we’ll help you manage your time more efficiently.

Our diary management service works really well, especially for clinics or restaurants, where appointments and time slots need to be regularly booked in. We’ll always work to your specifications, booking in appointments or meetings that work to your schedule and your requirements.

Our Zoomettes are all trained with customer service NVQ level 1, 2 and 3, so you can rest assured that your clients will be well looked after, spoken to in a professional and friendly manner, while never detecting that they are speaking to a third party. An incoming call to your business activates a screen pop which tells the operative all your details and exactly how you like your calls to be answered. This keeps you in control all the time, so your business is dealt with to your specifications.

Let Zoom take care of booking in your appointments, so you can make sure you’re never double booking. We’ll help you utilise your time more efficiently and save you the time and hassle of having to do this yourself, freeing you up to look after the more important aspects of your business.

Trained To Impress

Here at Zoom, we’re incredibly proud of our team of telephone operators or Zoomettes!

We pride ourselves on taking care to recruit all our team from customer service backgrounds, so we know they’re the right type of people to look after your clients. We train all our team in customer service NVQ level 1, 2 and 3, then once they are fully trained we work hard to keep our staff - we have one of the best retention rates in the industry!

Our training includes implementing the best telephone manners to make sure your clients are spoken to in the best way, to promote your business and improve it’s image. When you join us we train each telephone assistant individually on your products and services, meaning they fully understand you. This in turn means they're able to give the highest level of customer service to your callers.

We actively encourage our clients to help us train our team- if you’re part of the handover process the staff get all your details straight from you, which means you help the transition to be seamless and smooth.

We use state of the art technology to answer your calls, with each Zoomette trained to use the technology so we make sure we answer your calls how you’d like them to. When calls to your business come through, a pop up screen tells each operator exactly how to answer the call. They can then enter the message details into the system to send to you, or they can seamlessly transfer the call to whichever number you’ve specified.

Flexibility That Puts You In Control

The flexibility of our service means you’re always in control of the service we give you. You can choose when to divert- whether you want us to act as a receptionist for you full time or whether you’d like to use us when you’re on holiday, in meetings or simply don’t want to be disturbed.

If you normally have a team who answer your phones, you can always use us as an overflow during your busy times. You can divert to us in a variety of ways to suit you:

On Busy

To make sure there’s never a busy tone, you can divert to us whenever your phone is engaged so you never miss a call from a potential or existing client.

On Unanswered

Divert to us after four unanswered rings so your customers are never left waiting long. We can answer for you and make sure all your customers are spoken to- we can book in appointments, process payments and post out brochures with your chosen stationary.

On All Calls

Have all calls diverted to us permanently so you don’t have to worry about the calls at all. You can undivert them at any time, allowing you to be in control. Sometimes you simply need to be undisturbed so you can focus on the more important tasks to ensure your business runs smoothly and successfully.

Why not start our FREE 7 day trial to see just how Zoom can help your business? During the trial we’ll look after your calls during business hours and you can get your friends and family to call in, to test us out and see just how professional and friendly we are!

Why Zoom?

At Zoom, we’re confident that we can make a real difference to your business by managing your calls in a professional yet friendly manner, while saving you time and money.

Take a look a list of the reasons below to help understand more about how we can help.

We offer a professional, warm telephone answering service where we can either divert the calls to your chosen number or take a message which we then email, fax or text you.

Each telephone operator is trained specifically on your products, so they have a thorough understanding of how to handle your calls.

We’ve grown through reputation - and our clients stay because they love our work! We don’t use contracts to tie people in, allowing you to stay in full control of your business.

We’re flexible- you can tell us exactly how you want your calls answered, what you want from us and you can change this daily, with no extra charge.

Thanks to our high speed Internet link, we can access websites or online diaries- we can book in appointments, give directions and process payments.

We use state of the art technology to deliver your messages to you swiftly, while our Address Finder software enables our team to find your callers full address details with just their postcode, which therefore eliminates spelling errors and inaccuracies.

Callers never detect that they are talking to a third party and we apologise if calls aren’t returned or if our clients are late for appointments. We can even call your customers to keep them informed of progress or to confirm appointments.

We really hope you’ll let us help you, freeing you up to focus on the more important aspects of your work and allowing us to reduce some of that stress that comes with running a business!