You Don’t Have To Risk It!

If the thought of investing in a call answering service for your business is a daunting one, then our 7 day free trial is the perfect option for making sure you’re making the right decision.

With our 7 day free trial, you’ll see first hand how Zoom can give a boost to your customer relations, increase profits and improve your efficiency. We’ll prove to you just how good we are at looking after your customers, freeing up your time and making sure your business runs smoothly. Your customers will never know that they’re talking to a third party as we’ll answer your calls exactly as you want us to - we truly become an extension of your business!

We’ll provide a full breakdown of monthly costs based on that weeks calls at the end of your free trial, so you can see exactly how we work and what you can expect. You’re welcome to get friends and family to call in to put us to the test! They can let you know exactly how they get on speaking to our Zoomettes.

Put us to the test today and call 0800 583 5020 to start your free 7 day trial where we’ll prove to you just how beneficial we are to your company.

Looking Ahead To 2017!

As another year disappears and 2017 begins it’s a great time to reflect on how your business can grow and improve over the next 12 months. One of the best ways to build your reputation is to increase customer satisfaction through every interaction you conduct. Unanswered phone calls and hurried conversations don’t do much to improve relations, so why risk your business reputation when we can look after your clients and help build the company reputation for you?

It’s worth thinking about what you want to be able to offer your customers - and if there’s extra little things that would help you get your company where you want it to be.

At Zoom we can help with all sorts. We’ll act as a team of receptionists, answering your calls and either transferring them to the right person or taking a message which we can email, fax or text you. If you’re running a recruitment or marketing campaign, we can manage the response for you, collecting the data you require and formulating a customised report of the campaign’s response and activity. You can also hire one of our 0800, 0845 and 0870 non-geographic numbers!

Need something more from us? We’re completely flexible so if there’s something particular you need, just call us and have a chat to see exactly how we can help! Get your business booming in 2017 with help from Zoom!

Top Tips To Get The Most From Your Staff!

Selling is everywhere and if it’s your business then it’s everything, too. We’ve put together our guide for getting the most out of your staff to make sure selling becomes an art form that your workforce enjoys.

• Even if your store has a relaxed feel to it, make sure everyone puts some effort into what they wear. Yes they could wear trainers and a t-shirt, but what message does that send? Run a competition to encourage your staff to put effort and thought into what they wear, to give the right impression (that your team members actually care) to your customers.
• Positivity goes a long way. Make sure you come to work in the right frame of mind - this will rub off on your team and encourage a happy, pleasant work environment. Make sure you be careful about what negative things you watch, listen to or read before you step through those doors.
• Be mindful of your words. This means thinking before you voice that opinion on a celebrity who has just had some misfortune befall them - enjoying a gossip at someone else’s expense may convey to the customer that you might enjoy a gossip about them once they’ve left too. Keep conversation positive and clean and encourage your team to do the same.
• Serve. We don’t mean embrace a slavish attitude, we mean go out of your way to help other team members, as well as your customers. Don’t portray a higher-than-thou stance, but go above and beyond to show your customers why they should shop with you.
• If you lose out on making a sale, don’t wallow in self-pity or blame the customer but stop and say “what could I have done better?” This way you’ll reflect back on your sales technique and learn, rather than shaking it off as a bad day.
  
  
  Come and see us at http://www.zoomuk.co.uk/services.html

Diversion Mayhem

We’ve all been there. You ring a company and get through to the wrong person, so they divert you to someone else, who passes you to someone else… the process of actually speaking to the right person can be a drawn out and frustrating one.

With Zoom you’ll never have to have your customers experiencing this. We’ll act as a central point for your calls to come in to, diverting them straight to the right person or department. You’re customers will be impressed with the speed and level of service you offer, handling all enquiries efficiently and smoothly. This in turn gives your business an improved reputation with customer care and is well worth investing in!

Our Zoomettes are all trained in Customer Service NVQs, levels 1, 2 and 3, to make sure your clients or customers never realise that they’re talking to a third party when their call comes through to us. We’re proud to be a part of your business and help you offer your customers the best service possible.

Top Tips For A Successful Phone Call

Here are our top tips for successful Phone Calls

1. Make sure you’re in sync with the business language the person is talking. If it’s a sector you’re unfamiliar with, then do some research and use similar phrases to make sure the person on the end of the line builds trust and confidence in you.
2. Acknowledge if the customer is in a hurry, telling them you appreciate this so they know you’ll be doing your best to deal with their enquiry as swiftly as possible. If you have to call them back, tell them how long or when it will be so they have a timeframe to work with.
3. Don’t answer before the phone has rung twice - most people aren’t actually ready and you’ll catch them unprepared! But make sure you answer before the phone has rung six times as you risk the person hanging up, presuming there’s no one to answer.
4. Don’t hang up before the caller does - you risk missing that crucial “Oh...by the way!” This could actually lose you business, so make sure the customer hangs up first!
5. When speaking to the person, pay attention to the tone of your voice - make sure it’s not monotonous as you’ll come across bored and uninterested. Inject a bit of liveliness into the way you speak - remember that the way the person perceives you is also the way they perceive the company.
6. Don’t ever have an empty pause of ten seconds or more, as this will come across badly. Make sure you’ve got open questions prepared in case the conversation dries up.
7. Don’t ever presume that someone shares your opinion on anything! Whether it’s sport, religion or politics, it’s never a good idea to voice how you feel on something as this could cause real issues if the caller doesn’t share your view. Stick to neutral comments that can’t be interpreted to mean too much!
8. Don’t make your choice of words too complex. Using long, sophisticated words may make you sound intelligent but it may also inhibit the caller from understanding what you mean if they don’t have the same vocabulary - stick to simple, easily-understood words to make sure your message is passed on clearly.
9. “I don’t know” is never acceptable. If you’re stuck and don’t know the answer to something, say “I’ll find out and get back to you”. The caller will feel much more valued and will have a much higher opinion of a company that clearly wants to help its customers.
10. Don’t leave the caller to ramble on without any acknowledgement from you. It’s so important to actively listen when someone is speaking to you, so interject with “Yes”, “I understand” and “OK” to make sure the caller knows you haven’t dozed off while they were talking!

Coaching For The Perfect Answer!

If you’ve just started your own company, you’ll have a new group of employees who are fresh to the job - and if a big part of that is training your staff to answer the phone correctly, we’re the ones to help!

A professional telephone manner goes a long way to helping your business succeed. Whether your business is a sales-based one or offers a particular service, you’ll need people who are competently trained to be beacons for your business and get the results you need to excel and be the best. Use our expertise to help you win sales, improve your relationships with customers and make your company shine.

By training your staff you can be more in tune with what your clients want, adjusting your behaviours to meet your client expectations.

Zoom can coach both individuals and groups on how to be competent, confident and to convey the right attitude across the phone. Equip your team with the right tools to answer your calls and enhance your company’s image. You’ll hear the difference in the way your staff answer the phones and you’ll see the difference in the results that then come in.

Outsourcing Is The Answer!

With any business, there will be busy periods when you need extra help to keep your business running smoothly. Christmas, during sales, during periods of staff holidays or sickness - sometimes you just need more hands on deck to make sure the level of service you offer your customers doesn’t falter.

All of our operators have been recruited from customer service background, which gives them a sound knowledge of their job to start with, however we believe in personal development and train all our staff to NVQ levels 1, 2 and 3 in customer service. This means we deal with your calls the same way you would - we want your company to shine, so we pride ourselves on answering and responding to your calls as if they were to our own company. And don’t worry, your customers and clients will never know that they’re talking to a third party. You can dictate the way we answer and we’ll always follow your instructions, to the letter.  

Missing telephone calls can mean you lose out on potentially huge amounts of business, which can cost you dearly. Don’t risk it because you’re low on staff, outsource your telephone calls to Zoom and let us help you keep your company’s image the best it can be. We’re always flexible, so if there’s something specific you need from us, just ask!