Businesses of all sizes appreciate flexibility when it comes to their call handling. A company’s telephone answering service speaks volumes about them. It is one of the first opportunities a company has to present a professional image to the outside world.
A quality telephone answering service needs to be prompt, answering all calls within a few rings, even when the reception is busy; it needs to be professional, answering with the name of the company; and it needs to be friendly and helpful, with the receptionist asking how they may direct the call and quickly and effectively putting the caller through. Should the requested person at the company not be available, an accurate message taking service should be in place so that the caller receives a call-back.
All this may seem obvious, many of us have been put on hold for too long or have been put through to the wrong person or have never had a call back. Unfortunately this is a basic customer service that many companies still get wrong.
By employing a company such as Zoom to run a virtual reception service and act as your first point of contact, answering promptly with your company name, you will not have these problems ever again. Zoom can also transfer messages via email, SMS or fax instantly to the relevant person.
Your answering service is the first contact for customers and therefore it is necessary to select an answering service that is reliable and reflects your company's image. This can give your customer the satisfaction and reassurance that you care about their query which improves the businesses customer loyalty. By not having an effective telephone answering service a company runs the risk of losing business due to phone queries not being answered and therefore the loss of potential income.
ReplyDeletewell i agree with you that a professional can present his company very well while answering a call ,more over usually companies have not enough to attend every call and proper attend the customer that is why they are using telephone answering services to promote their company in good way ,
ReplyDeleteCommunication is an integral part of any business or profession. This is because clients call frequently to ask for various services. This has prompted the innovation of companies that only deal with receiving phone calls and answering the clients. This is a work they have obtained from the entrepreneurs who wants to reduce the burden of employing many people in the office. Therefore, the live telephone answering service is a call center where one gets professional help.
ReplyDeleteeCommAngels