No matter how small your business, every call counts. In fact, this is especially true for smaller businesses, who may lack the manpower and time to answer and field every single call that comes into their office. So what's the solution? External call answering services offer the security of professional call handling no matter how busy you are. With Zoom Answer Call, your calls will be automatically diverted to one of our friendly, knowledgeable Zoom Assistants (who, remember, always answer with a smile!), providing your customers with a personal service even when you can't be there to answer the phone.
It's this kind of security that helps the smallest business grow and expand, and keeps your professional reputation at its best. Customer service is such an important aspect of any company, and the smaller your business, the more important word-of-mouth recommendation is. If your customers can't get through to you, or receive a rushed, uninformed reply when they do, they way well look elsewhere. But if they are welcomed with one of our efficient and pleasant call handlers (who will be fully trained in the logistics of your company and will be able to help with enquiries and diary bookings), they will be far more likely to use your business again - and, more importantly, recommend you to their colleagues and friends.
At Zoom Answer Call, we provide a multi-line service so that callers never get a busy signal, and we have a high speed internet link so that we can access all the information we need to direct and respond to your calls appropriately. We forward messages via fax, email or text message to you, to ensure you are always kept in the loop, and provide your company with daily email or fax reports so you know exactly what enquiries we've dealt with that day.
Even small businesses can benefit from a telephone answering service, and you never know - it may make the difference in how your company moves forward from a start-up to a secure, established business!
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