Vulnerability

When you are a sole trader working hard to get your business off the ground we appreciate something of the vulnerability that you may feel. The days can be fraught, and you might feel that you are being pulled in all directions at the same time. At last you think you are getting on top of things when something happens. The dog is ill, the children need attention, your mother in law needs help, and you really haven’t got the time to deal with any of these things let alone deal with the constant stream of telephone calls that, although vital to the health of your business, nevertheless are disruptive and time consuming.

Emergencies happen. And at that point life seems to become pressurised and you begin to wonder how you are going to cope.

You can’t afford to employ staff to take your calls, but we suggest that you can’t afford not to use the services that Zoom’s answer call can offer you to take the pressure off and deal with those moments of emergency when you just don’t have the time to attend to the calls that seem to be never ending.

We don’t even lock our customers into a contract, but just need 30 days’ notice to terminate the services that we can put in place to help your business take orders, answer customer queries, and generally take care of your customers the way you genuinely would if you had the time. We are available 24/7 to deal we all the times that you are not….so your customers will never get the engaged tone. We answer on your behalf so that they never know that they are not talking to your office directly.

To find out how effective our answer service is phone Zoom answer call on 0800 583 5020 for further information and to try us out on a seven day free trial. Suddenly you will find that you are not alone, and you can cope with the things business and life throws at you!

Otherwise Occupied

It is Monday morning and 9.30am, you are on the M25, traffic is building up, it’s screaming past and incredibly noisy, you are making mental notes of the upcoming meeting….and the last thing you want to do is answer calls. You can do so hands free and safely with the joys of Bluetooth, but you can’t do it well. You can’t give your valued customer the attention that you know they require and rightly expect. You can’t take notes about the projects they want to discuss. You can’t take orders. You can’t concentrate on all the things you need to…the coming appointment, the customer’s needs whilst struggling to recall their account details and lastly, and by no means least, your driving. It’s a recipe for disaster. If you do talk to them you have a nagging feeling that you may have lost a customer because try as you might, you cannot not give them the undivided attention that you know they deserve. It’s not a good scenario when you want to provide professional services.

This oft repeated juggling act can be put to rest with the help of Zoom answering calls service, because whenever you’re not in the office or are otherwise unavailable to take your clients’ calls, we can do so for you. We can take the stress and strain out of these undeniably tense situations with our expertise and highly trained staff who will take your calls and handle them to suit your needs. We can take orders, we can make appointments, or whatever you want us do, as we offer a service tailored to meet your requirements.

The staff who are allocated to help you will be made conversant with your business and can adopt whatever face you wish to present to your clients. In fact it can be no different to sitting in your office and taking your calls… as they work for you and your interests.

Find out how we can take away the stress and strains of answering your calls when you are otherwise occupied by calling Zoom answer calls on 0800 583 5020. Your business becomes our business.

Your growing business needs

It becomes a bit of a vicious circle… if you don’t answer the phone you don’t get the work, and if you do answer the phone you can’t get on with your work.

When you are looking to grow your business it is a dilemma which you can ill afford. Maybe, at present you don’t need to employ someone full time just to take calls, apart from anything else people are expensive and when they aren’t fully utilised they represent money wasted. But that doesn’t solve the problem, because you need to get on with your projects and there is no one else to do the telephone answering. You are constantly interrupted and your work seems to be going nowhere fast!

To bring in more sales for your expanding business you also could do with some telemarketing strategies to recruit more staff as well as to market your products or services and that is a skill which not only takes expertise and training but also requires time and energy which at present is not available for you. Whether this is a short term requirement or a longer term project Zoom answer call services can help you.

Our staff are trained to a high standard and can handle your calls not only with efficiency but also with an uncommon combination of friendliness and professionalism which in turn can reflect on your business and result in increased sales as well as a reputation for good customer relationships.

Whatever your needs are….whether for short term help, or longer term projects, or simply to become part of your business in terms of dealing with your calls, orders and appointments Zoom can do so with a personalised relationship with you. We can be flexible according to your needs and can bring about a resolution to the dilemma that you are faced with when you want to get on with your work, but instead find yourself answering calls.

Give Zoom a call on 0800 583 5020 to find out more or to try a free seven day trial.

Effective communication

Effective communication is a skill which is vital to the growth and success of business. Without good communication projects flounder, misunderstandings lead to mistakes in manufacturing and personal relationships breakdown between the shop floor and the management. The cost of a poorly run system can have a domino effect leading to many unsatisfactory outcomes and even disasters.

Not only do poor communication have an internal effect but it also spreads out to the necessary communications with outside suppliers, as well as customers. It may seem like a big problem when time is of essence and personnel to manage your communication with the outside world is limited, but unless the problem is addressed the effects will be ongoing.

It used to be that the postal service was adequate but today speed is often vital to clinching an order and delay in answering phones can lead, once again, to lost orders or supplies arriving too late to fulfil an order on time. When you personally are involved in maintaining and keeping the business running smoothly it is difficult to see how you can be everywhere at one time….but you don’t have to be! The Zoom answering call team can do it for you – we can answer, manage and route your calls in the way that is going to be most helpful to you.

Not only can we answer your calls we can do a lot more for you to promote the success of your business. We can also help you manage marketing and recruitment when you are too busy to be able to do so, and in addition can help you with orders and enquiries. In fact whatever you need in respect of dealing with your telecommunications we can do- to cut down on the stress of not being able to deal with these things yourself and free you up to do the things that you need to address personally.

Give Zoom answering calls a call to find out more about we can maintain effective communications for you. Call us on 0800 583 5020 Monday to Friday, 9am – 5.30pm

Tales of the unexpected

Just when you think things are looking up and business is going along smoothly the unexpected has an uncanny habit of disrupting your plans.

Your wife was looking forward to a long awaited holiday and all was going well, up to the point that sickness seemed to ravage your workforce and suddenly you are short of staff. Sickness can be long term or short term, but either way it leaves you overworked and understaffed. Your holiday looks like it could be in jeopardy, and that is not going to go down well with your wife. Life could be a little strained!

In the school holiday time many members of staff want a holiday which is going to tie in with family needs and that means several members of your staff want to take holiday leave at the same time.

It might not be sickness that is taking staff away, it might just be that your work is seasonal and you have an overload and there just isn’t anyone to spare to do the more mundane work such as acting as receptionist or answering calls.

Zoom can cater for all such eventualities and can provide cover for holidays and illness. We understand the way that life ebbs and flows, and how emergencies have a habit of interrupting life, and because we have a flexible approach we can provide emergency cover as long as the need in your business exists.

By engaging our services as and when you need them you can provide for the times when you find yourself with an unanticipated shortage of staff and needing a holiday yourself!

You don’t ever know when the unexpected is going to happen, but you can provide for the unexpected with the service that we provide.

Find out how to provide cover for the unexpected by calling Zoom answer call on 0800 583 5020.

Unanswered Calls

When you have a business that is hectically busy and there is just nobody to answer the phone calls, it might be worthwhile to pause and consider how a customer might perceive the unanswered calls- or what they might be thinking whilst they hang on listening to canned music or sit waiting for someone to answer.

They themselves might have a busy schedule and be getting irritated because they don’t want to waste their time hanging on the end of a telephone waiting instead of getting on with jobs that are clamouring for their attention. The more impatient they get, the less they are going to want to co-operate with you. They may want your services or they may want your products, but if they can get those more easily and quickly elsewhere you may have lost a valuable customer.

As they wait, they may think you don’t care. They may think that if you can’t be bothered to answer the call promptly their custom is not important to you and so they might be tempted to take it elsewhere.

They might consider that if there is a seeming lack of efficiency in answering their call they might think that this will be reflected in your level of service. One doesn’t want to be thought of lazy or lacking efficiency!

None of the above may remotely be true of your business, but when a call goes unanswered the potential customer has only his, or her thoughts to think! However, Zoom answering service can address these issues for you by understanding just how busy you are and answering your calls on your behalf. Your calls can automatically be diverted when you are busy elsewhere so that you will never miss a call or disappoint a client in that way. We can take all your incoming enquiries or just the overload….it’s up to you how you use our services. We can act as your reception or do more to facilitate the smooth running of your business.

Find out more as to how we can help you never to miss a call again. Call us on 0800 583 5020 to discover more of the comprehensive answering service that we offer.

Cutting costs

To promote the success of your business undoubtedly you want to cut costs without cutting your service. No successful business spends money unnecessarily and often to promote one aspect of your business another aspect needs adjusting, so inevitably you begin to look for ways to run a more efficient service.

One way to do so is to address the cost of administration and if you look closely you may find that answering the telephone is a place where you can run a tighter ship.

The dilemma is that you really don’t want to leave calls unanswered because that inevitably begins a downward spiral of lost orders, customer services not being carried out and so on. Unanswered telephone calls can be disruptive to the smooth running of your business, so cutting down on administration can be counter-productive….unless you find a way of answering calls which actually saves you money as well as gets the job done efficiently and well.

By outsourcing this vital service to Zoom answer call you can free up necessary finance to address the areas that need attention, without worrying about the quality of care that you customers will receive.

Zoom offers a business answering service which is flexible to cater for the needs of your business, which we understand is quite unique and distinctive in the way it is run, as well as the services it offers.

We answer your calls in a way that is professional and caring. It is professional because our staff are trained to NVQ levels 1, 2 and 3. It is caring because we believe in giving a personal service and will assign a particular staff member to your business who will spend time becoming acquainted with your needs.

To find out more about how we can help you to cut the costs by answering your calls for you call us on 0800 583 5020 Monday to Friday 9am to 5.30pm.