Wondering if a professional answering service is for you? Well we have ten reasons why we think it is! Zoom Answer Call can answer, manage and reroute your calls, act as a virtual reception and a call centre, allowing you to concentrate on what you do best - managing your business.
#1 - Nothing is too much trouble. Your calls are handled exactly to your requirements. However you want us to manage your calls, we can do it.
#2 - Motivated & Loyal Operators. Our operators don't sound harassed, robotic or monotone. They're always helpful and friendly on every call.
#3 - Extensive training on your services. When you join us, we train each telephone assistant individually in your products and services so they fully understand you. This means they're able to give the highest level of customer service to your callers.
#4 - State-of-the-art technology. We use the latest SMS software for reliable, fast delivery of your messages. Plus, our Address Finder software enables our team to find your callers' full address details with just their postcode, which therefore eliminates spelling errors and inaccuracies.
#5 - Web access. Our high speed internet link enables us to access information on your website or on-line diary and book appointments. We can also give directions to your office, and take orders and payment details whilst online.
#6 - Flexibility. You can change the way calls are answered and update us daily with no extra charge.
#7 - Professional. We make sure that callers DO NOT detect that they are talking to a third party organisation, we apologise if calls aren't returned, or our clients are late for appointments. We can call your customers to keep them informed of progress or to confirm appointments.
#8 - Customer service. Zoom Answer Call is genuinely dedicated to providing the highest level of customer service in the industry, by employing quality personnel, well trained, articulate and equipped with the latest technology.
#9 - We've grown through reputation. By proving a consistent and reliable service. Please read our testimonials to see why our clients value the team so much.
#10 - We smile when we answer. Your callers will hear the difference.
Friday, 27 August 2010
Monday, 26 April 2010
Our range of services
Zoom Answer Call is a unique 24 hour service genuinely dedicated to providing the highest level of Customer Service in the industry, by employing quality personnel who are well trained, articulate and equipped with the latest technology. Zoomettes answer, manage and route your calls whenever you need them to, and always answer with a smile!
Zoom Answer Call provides an excellent range of services:
And There’s More…
Don’t forget the Extras that make us so valuable to you: Brochure Sending, Diary Management, Tele-Marketing, Holiday Cover and 0800/0845/0870 Numbers.
Easy, Quick and Effective
Zoom’s 24 hour service is simple to set up – we can have you up and running in Three Easy Steps, and you can see just how effective Zoom can be for your business with a Free 7 Day Trial.
Zoom Answer Call provides an excellent range of services:
- Downsizing/Outsourcing - to free up time and expenditure.
- Telephone Answering – divert your calls automatically when you’re unable to answer so you’ll never miss a call or client.
- Virtual Reception – divert calls to a Zoom Receptionist and have every call put through seamlessly to the right person.
- Call Centre Services – in depth call handling to increase sales and leads with Zoom Sales Agents, help with manage marketing and recruitment campaigns, orders and technical support.
- Franchise – never miss another sales opportunity! Available to both franchisees and franchisors requiring assistance.
And There’s More…
Don’t forget the Extras that make us so valuable to you: Brochure Sending, Diary Management, Tele-Marketing, Holiday Cover and 0800/0845/0870 Numbers.
Easy, Quick and Effective
Zoom’s 24 hour service is simple to set up – we can have you up and running in Three Easy Steps, and you can see just how effective Zoom can be for your business with a Free 7 Day Trial.
Tuesday, 16 March 2010
The Best at Customer Services!
Here at Zoom Answer Call, we are constantly striving to be the best at what we do, in the main part that means giving our callers the best customer service that we can.
We achieve this by training all of our staff to the highest of levels then carrying out regular one to one supervision the ensure that service levels are being met.
We also train all of our staff on how to deal with each individual client’s calls so that they can respond efficiently to the caller as if we worked for the company.
Four of our Customer Service operators have also just started taking a company funded NVQ level 2 in customer services. In addition, we are also constantly improving our management: Sarah Bellamy, Operations Manger is undertaking an NVQ in Management; and Kelly Braybrooke, Call Centre Supervisor, an NVQ in Team Leadership.
We value our staff and endeavour to provide them with on going training of the highest standard. We believe that this gives them a good foundation of great customer service skills to build on and be the best that they can.
If you would like a team of highly trained customer service agents to take your company’s calls give us a call on 0800 583 5020 and hear the difference!
We achieve this by training all of our staff to the highest of levels then carrying out regular one to one supervision the ensure that service levels are being met.
We also train all of our staff on how to deal with each individual client’s calls so that they can respond efficiently to the caller as if we worked for the company.
Four of our Customer Service operators have also just started taking a company funded NVQ level 2 in customer services. In addition, we are also constantly improving our management: Sarah Bellamy, Operations Manger is undertaking an NVQ in Management; and Kelly Braybrooke, Call Centre Supervisor, an NVQ in Team Leadership.
We value our staff and endeavour to provide them with on going training of the highest standard. We believe that this gives them a good foundation of great customer service skills to build on and be the best that they can.
If you would like a team of highly trained customer service agents to take your company’s calls give us a call on 0800 583 5020 and hear the difference!
Thursday, 11 March 2010
Why Smile?
At Zoom Answer call our Slogan is: We smile when we answer, call us and hear the difference!
The reason for this is obvious when you speak to any of our professional Customer service advisors.
As soon as the call connects the caller starts to make judgements on you, the person/ company, they picture you, the environment and to an extent the professionalism of you and your company.
An example of this is: before you even speak if the caller hears chaos in the background or it is a bad line they are more likely to hang up and not call back, one easy way to lose business.
Now imagine you have walked into a shop looking for an item, you walk to the counter and the person greets you with a smile, you instantly feel more inclined to ask for some help than if you see somebody that doesn’t seem interested at all.
When a customer calls you they are already interested in your product/ service, it is your job to ‘sell’ them yourself and if you sound smiley that is how they picture you!
If you want to hear this in action why not give one of our friendly operators a call on: 0800 583 5020 and hear the difference!
The reason for this is obvious when you speak to any of our professional Customer service advisors.
As soon as the call connects the caller starts to make judgements on you, the person/ company, they picture you, the environment and to an extent the professionalism of you and your company.
An example of this is: before you even speak if the caller hears chaos in the background or it is a bad line they are more likely to hang up and not call back, one easy way to lose business.
Now imagine you have walked into a shop looking for an item, you walk to the counter and the person greets you with a smile, you instantly feel more inclined to ask for some help than if you see somebody that doesn’t seem interested at all.
When a customer calls you they are already interested in your product/ service, it is your job to ‘sell’ them yourself and if you sound smiley that is how they picture you!
If you want to hear this in action why not give one of our friendly operators a call on: 0800 583 5020 and hear the difference!
Monday, 8 March 2010
Employee of the month
Since Kelly has been our Call Centre Supervisor she has been implementing new ways of monitoring our service levels and awarding excellent performance.
This has led to an employee of the month scheme being put into place and for the first time, this month it has been awarded to Lindsay, Well Done!!!
Lindsay is one of our newer members of staff, having started in November she has quickly gained the experience to deliver excellent customer service on every call.
Lindsay is always happy and bubbly when dealing with customers, she sounds confident and she captures all of the relevant information correctly and efficiently, when dealing with difficult callers Lindsay remains calm and polite offering solutions and always going above and beyond to help the caller.
Another big well done to Lindsay and good luck to all of our other staff, keep smiling, it’s all to play for!
At Zoom Answer call we always strive to give callers a good experience on the phone by smiling and being upbeat. Don’t just take our word for it; take a look at our client testimonials.
If you feel your business could use a team of happy, real people answering your call, call us now on: 0800 583 5020 and hear the difference!
This has led to an employee of the month scheme being put into place and for the first time, this month it has been awarded to Lindsay, Well Done!!!
Lindsay is one of our newer members of staff, having started in November she has quickly gained the experience to deliver excellent customer service on every call.
Lindsay is always happy and bubbly when dealing with customers, she sounds confident and she captures all of the relevant information correctly and efficiently, when dealing with difficult callers Lindsay remains calm and polite offering solutions and always going above and beyond to help the caller.
Another big well done to Lindsay and good luck to all of our other staff, keep smiling, it’s all to play for!
At Zoom Answer call we always strive to give callers a good experience on the phone by smiling and being upbeat. Don’t just take our word for it; take a look at our client testimonials.
If you feel your business could use a team of happy, real people answering your call, call us now on: 0800 583 5020 and hear the difference!
Thursday, 4 March 2010
On the UP and UP and UP!!
During recent times with news such as: BT to shed a further 15,000 Jobs and Plymouth 118 118 call centre closing with 180 Jobs Lost, you would be forgiven in thinking that the telecoms industry is on the down turn.
In Fact at Zoom Answer Call we are busier than ever with average calls inbound nudging 1000 calls a day!! Not to mention our outbound calling.
Over the last month, due to our ever-increasing customer base we have employed 2 full time Customer service operators to cope with the extra business.
In addition to this we are predicting an all-time high call rate during the Easter half term and already have an Operator scheduled to start at the beginning of this period!
As we grow in size new positions are also filled internally to ensure that we can be the best at customer service, for example in the last 3 months we have filled a new Call centre supervisor position and for the first time we have employed a dedicated trainer to constantly monitor our service levels and set targets for our staff.
At Zoom Answer Call were are always smiling and waiting for your call and many believe that this is the reason for our success.
If you are looking for a Call answering service to manage your calls or just want to hear a Happy Voice, give us as call on 0800 583 5020 and try us FREE for 7 days!!
In Fact at Zoom Answer Call we are busier than ever with average calls inbound nudging 1000 calls a day!! Not to mention our outbound calling.
Over the last month, due to our ever-increasing customer base we have employed 2 full time Customer service operators to cope with the extra business.
In addition to this we are predicting an all-time high call rate during the Easter half term and already have an Operator scheduled to start at the beginning of this period!
As we grow in size new positions are also filled internally to ensure that we can be the best at customer service, for example in the last 3 months we have filled a new Call centre supervisor position and for the first time we have employed a dedicated trainer to constantly monitor our service levels and set targets for our staff.
At Zoom Answer Call were are always smiling and waiting for your call and many believe that this is the reason for our success.
If you are looking for a Call answering service to manage your calls or just want to hear a Happy Voice, give us as call on 0800 583 5020 and try us FREE for 7 days!!
Tuesday, 15 December 2009
7-Day Free Trial on Call Services
Running your own business can be stressful enough at the best of times, but in the run up to the holiday season, it can get so much worse! Everyone wants to book their holiday at the same time, staff can be unexpectedly off sick with common winter bugs, but the business needs to keep going right up until the last minute. Trying to deliver the same level of service to your clients with fewer staff can be challenging, so you should seriously consider outsourcing things that aren’t core to your business such as answering the telephones. You may think you’ve left it too late to set up any call services before Christmas, but with Zoom’s quick and easy set up your call answering service can be live the same day.
Zoom is currently offering a 7-day free trial to make it even easier on you. All you have to do is call Zoom and explain how you would like your calls handled – how you want them answered, and whether you want the calls put through to you or a message taken and emailed or sent to you by text message. Zoom will explain how the system works, and your 7-day free trial will begin! After the 7 days, a report will be sent to you, with a breakdown of the costs and a monthly estimate based on the week’s calls. Then it is up to you if you think the service is worth continuing.
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