Staying in control

The weekend weather forecast looks good. Wall to wall sunshine sounds too good to be true, but that is what the next weekend weather forecast is saying so you get out the camping equipment, check all the poles and the equipment. It’s looking good, and you start to plan an idyllic weekend getting back to nature. You get to Friday and find that the forecast has been revised…rain, and plenty of it!

The nature of a business day can be as unpredictable as the weather. How often do you plan to be working at your desk on your latest project but unforeseen events take you away and there is no one to man the office whilst you are gone? That leaves the phone unmanned, possible orders lost and you out of touch with what is going on. You feel as if you are out of control and there is nothing that you can do about it.

However, there is something you can do. You can stay in control by diverting your calls to Zoom’s answer call service. By the simple touch of a button on your phone you can divert the calls. You can use it when you are busy and don’t want to be disturbed, when you are out of the office, or when you are engaged in another telephone conversation. Automatically your calls will be diverted and your customer is none the wiser, as there is no engaged tone to betray the fact that you are otherwise occupied. Your calls will be politely and efficiently dealt with by our friendly and courteous staff.

If your phone is unanswered, after four rings it can be automatically diverted to Zoom, thereby lessening the wait a customer often has to endure.

You take control of how you want the service to be put in place and we do the rest.

Find our more as to how Zoom answer call can put an end to that desperate out of control feeling, by using Zoom call divert. Call us on 0800 583 5020

Can’t get to the phone?

Did you know that according to research the average time that someone will wait for an answer on the telephone is about 20 seconds? After that their patience will evaporate and they will hang up.

Worse still is being put on hold. If you regularly use the phone for business you may experience the acute agony of being put on hold. You never quite know how long the holding process might take so you have one of two choices…you can put the phone down and try a different service or you can settle down with a cup of tea for a long wait. Most of us do the former. If you do get an answer your temper is not improved by getting a harassed member of staff trying to deal with your enquiry, being curt and unhelpful. What you don’t know is that the person who answered the phone to you has a thousand and one other things to attend to and is overworked, unskilled in dealing with telephone enquiries and would rather be getting on with the work that they were originally employed to do.

If that sounds like the hectic workplace that you run then it may be time to think about outsourcing your telephone answering service to someone who is trained and focussed to do just that the business of answering your calls for you in a way that is polite, friendly and professional. A prompt professional response does a lot to promote your business and can result in increased sales and productivity.

Zoom answer call has a team of highly trained staff who are articulate and familiar with the latest technology. They will deal with your calls in the way that you want them to….relaying messages, apologising for things that are not to the customer’s satisfaction and generally serving your company in the way that you would wish, without betraying the fact that we are a third party.

If you find that it is time to address the problem of your unanswered calls or the length of time it takes you to answer the phone, call Zoom answer call on 0800 583 5020 for more information or a free seven day trial to see how we can help you.

Starting your own business

Getting a business off the ground frequently seems to be fraught with problems and instead of gradually getting things together it feels as it things are just falling apart. You need something or somebody to hold everything together otherwise the sales will drop off and you will be back where you started.

You may not have the finance to rent a formal office. Maybe you are continually travelling on the road and running your projects on a shoe string and you cannot afford your own secretary. Stopping to answer your phone makes the whole day disjointed and instead of a good workflow you feel interrupted and on edge….simply because you have to put everything down and park in a layby whilst dealing with your calls.

Zoom’s answer call service can provide you with the benefits of a secretary without the cost of a full time receptionist and without having to provide all the expense of setting up an office and incurring the ongoing costs of heating, lighting, rental, plus the expensive business of holidays, sick leave and all the other legal requirements that taking on staff involves. These sort of expenditures play havoc with a budget that is tight and at times feels stretched to breaking point.

Zoom will take time to become acquainted with your business and will allocate well trained staff to deal with the calls that are so disruptive to do your day. They will do as little or a much as you want them to….from taking orders to giving information and dealing with messages with the state of the art technology which we use.

If you have a website, with our high speed link, we can access your diary or your products to deal with requests for information or orders that you want us to deal with. In short, we offer a flexible service which can be engineered to suit your requirements and will leave you free to do the work that you need to, while we do the work that we are good at, in your virtual office.

Give Zoom a call on 0800 583 5020 to find out more as to how we can help to hold your business together whilst you are out and about.

Vulnerability

When you are a sole trader working hard to get your business off the ground we appreciate something of the vulnerability that you may feel. The days can be fraught, and you might feel that you are being pulled in all directions at the same time. At last you think you are getting on top of things when something happens. The dog is ill, the children need attention, your mother in law needs help, and you really haven’t got the time to deal with any of these things let alone deal with the constant stream of telephone calls that, although vital to the health of your business, nevertheless are disruptive and time consuming.

Emergencies happen. And at that point life seems to become pressurised and you begin to wonder how you are going to cope.

You can’t afford to employ staff to take your calls, but we suggest that you can’t afford not to use the services that Zoom’s answer call can offer you to take the pressure off and deal with those moments of emergency when you just don’t have the time to attend to the calls that seem to be never ending.

We don’t even lock our customers into a contract, but just need 30 days’ notice to terminate the services that we can put in place to help your business take orders, answer customer queries, and generally take care of your customers the way you genuinely would if you had the time. We are available 24/7 to deal we all the times that you are not….so your customers will never get the engaged tone. We answer on your behalf so that they never know that they are not talking to your office directly.

To find out how effective our answer service is phone Zoom answer call on 0800 583 5020 for further information and to try us out on a seven day free trial. Suddenly you will find that you are not alone, and you can cope with the things business and life throws at you!

Otherwise Occupied

It is Monday morning and 9.30am, you are on the M25, traffic is building up, it’s screaming past and incredibly noisy, you are making mental notes of the upcoming meeting….and the last thing you want to do is answer calls. You can do so hands free and safely with the joys of Bluetooth, but you can’t do it well. You can’t give your valued customer the attention that you know they require and rightly expect. You can’t take notes about the projects they want to discuss. You can’t take orders. You can’t concentrate on all the things you need to…the coming appointment, the customer’s needs whilst struggling to recall their account details and lastly, and by no means least, your driving. It’s a recipe for disaster. If you do talk to them you have a nagging feeling that you may have lost a customer because try as you might, you cannot not give them the undivided attention that you know they deserve. It’s not a good scenario when you want to provide professional services.

This oft repeated juggling act can be put to rest with the help of Zoom answering calls service, because whenever you’re not in the office or are otherwise unavailable to take your clients’ calls, we can do so for you. We can take the stress and strain out of these undeniably tense situations with our expertise and highly trained staff who will take your calls and handle them to suit your needs. We can take orders, we can make appointments, or whatever you want us do, as we offer a service tailored to meet your requirements.

The staff who are allocated to help you will be made conversant with your business and can adopt whatever face you wish to present to your clients. In fact it can be no different to sitting in your office and taking your calls… as they work for you and your interests.

Find out how we can take away the stress and strains of answering your calls when you are otherwise occupied by calling Zoom answer calls on 0800 583 5020. Your business becomes our business.

Your growing business needs

It becomes a bit of a vicious circle… if you don’t answer the phone you don’t get the work, and if you do answer the phone you can’t get on with your work.

When you are looking to grow your business it is a dilemma which you can ill afford. Maybe, at present you don’t need to employ someone full time just to take calls, apart from anything else people are expensive and when they aren’t fully utilised they represent money wasted. But that doesn’t solve the problem, because you need to get on with your projects and there is no one else to do the telephone answering. You are constantly interrupted and your work seems to be going nowhere fast!

To bring in more sales for your expanding business you also could do with some telemarketing strategies to recruit more staff as well as to market your products or services and that is a skill which not only takes expertise and training but also requires time and energy which at present is not available for you. Whether this is a short term requirement or a longer term project Zoom answer call services can help you.

Our staff are trained to a high standard and can handle your calls not only with efficiency but also with an uncommon combination of friendliness and professionalism which in turn can reflect on your business and result in increased sales as well as a reputation for good customer relationships.

Whatever your needs are….whether for short term help, or longer term projects, or simply to become part of your business in terms of dealing with your calls, orders and appointments Zoom can do so with a personalised relationship with you. We can be flexible according to your needs and can bring about a resolution to the dilemma that you are faced with when you want to get on with your work, but instead find yourself answering calls.

Give Zoom a call on 0800 583 5020 to find out more or to try a free seven day trial.

Effective communication

Effective communication is a skill which is vital to the growth and success of business. Without good communication projects flounder, misunderstandings lead to mistakes in manufacturing and personal relationships breakdown between the shop floor and the management. The cost of a poorly run system can have a domino effect leading to many unsatisfactory outcomes and even disasters.

Not only do poor communication have an internal effect but it also spreads out to the necessary communications with outside suppliers, as well as customers. It may seem like a big problem when time is of essence and personnel to manage your communication with the outside world is limited, but unless the problem is addressed the effects will be ongoing.

It used to be that the postal service was adequate but today speed is often vital to clinching an order and delay in answering phones can lead, once again, to lost orders or supplies arriving too late to fulfil an order on time. When you personally are involved in maintaining and keeping the business running smoothly it is difficult to see how you can be everywhere at one time….but you don’t have to be! The Zoom answering call team can do it for you – we can answer, manage and route your calls in the way that is going to be most helpful to you.

Not only can we answer your calls we can do a lot more for you to promote the success of your business. We can also help you manage marketing and recruitment when you are too busy to be able to do so, and in addition can help you with orders and enquiries. In fact whatever you need in respect of dealing with your telecommunications we can do- to cut down on the stress of not being able to deal with these things yourself and free you up to do the things that you need to address personally.

Give Zoom answering calls a call to find out more about we can maintain effective communications for you. Call us on 0800 583 5020 Monday to Friday, 9am – 5.30pm