Are You Utilising Your Time & Money Effectively?

Saving time means saving money. Outsourcing your phone calls means you free up staff (and yourself) to work on increasing and improving your business. You can focus on the work that is core to your business, as we know that getting distracted and diverted by smaller issues delays the work that is truly important. Zoom can look after your phone calls, allowing you and your staff to concentrate on more high value work.

One of the main issues employers face is the cost of sick days for staff- investing in a Telephone Answering Service can dramatically reduce this! As we automatically filter the calls for you, it also means you spend less time being hassled by telemarketing calls, taking valuable time away from the really important tasks.

Smart companies that use change to make the right decisions such as outsourcing, will find themselves more successful. Outsourcing your calls to us is a great way to save time and money, meaning you will find your staff being more productive in much less time when they aren’t being distracted by constant phone calls.

Our smart Telephone Answering Service will seamlessly divert your calls straight to the right number first time! This means the customer won’t be left waiting and won’t be told to call a different number, making sure your company’s image is kept professional and smart. We’ll answer the phones with your preferred greeting, so the customer will never know that they’re speaking us rather than your company directly.

Our service is completely flexible- we’re always happy to discuss your requirements and will do our best to help you in any way we can!

Try It Free…

We’re confident that you’ll love our service, so we’re offering you the chance to try us out for 7 days completely free! For 7 days we offer our business hours service free of charge, so you can see what a difference we can make to your company.

We’ll show you how using us will improve customer relations, increase profits, make a real difference to efficiency and can help you reduce your working hours so you can focus on other things that are important to you. Your clients or customers will receive the highest quality service from our Zoomettes, who will answer the calls exactly as you want. We encourage you to get your family or friends to call in and test our service, to let you know how they felt about the way we deal with your calls.

At the end of the trial we’ll give you a detailed report that shows you how many calls we took, with a breakdown of costs and a monthly estimate based on your week’s trial. You’ll be able to see for yourself how we save you time and money, while improving your company’s image. Call’s will never go unanswered, meaning clients won’t be left frustrated when they can’t speak to anyone. We can either redirect the calls to you or a specified number, or we can take a message and communicate this to you however you like- via email or text, etc. All of this is done so that your clients never know they are speak to a Zoomette. We’ll answer the phone with your specified greeting, making sure the person is dealt with in a friendly, professional manner.

We don’t “lock” our customers in with lengthy contracts. Our clients stay with us because they love the service we deliver. We do require 30 days notice to terminate your service with us, but that’s all. We won’t charge you a set up fee, either- we try to make life as easy as possible for you!

Interruptions

It must have been exciting when Alexander Bell uttered the first words into his new invention and they were heard clearly in a different room. However he refused to have a telephone in his study as he found it an intrusion on his work. He and his colleagues changed communication for ever, and today it is difficult to conceive how we could manage business or everyday life without it.

Alexander Bell probably had no idea what a blessing and what a curse it would become, though even then, he clearly didn’t want his scientific work to be interrupted by the insistent demands it created.

The telephone presents quite a dilemma. Communication is vital. Without it a business will go nowhere fast, but the calls disrupt meetings, interfere with thought development, stop the flow of work and generally can make the day feel like a stop/start process.all day long.

Zoom’s answer call service can help deal with the dilemma by answering your calls for you. You can give your meetings and your staff undivided attention, confident that your calls are never going to be missed or left unanswered. Orders will not be lost because there is no one available to receive or track them.

Our staff, at Zoom, can deal efficiently and professionally with any calls that come in whilst you are engaged in your meeting or in other work and will do so whenever you want…as and when you require them to do so.

The extent of what they do for you can be customised according to what you need. Zoom services can be used as a way to divert calls to minimise the intrusion on your day or can be used 24/7 to deal with orders, enquiries, and appointments which all need addressing in a professional and friendly way.

Ring Zoom answering call on 0800 583 5020 to find out how we can help to keep your day flowing smoothly without the irritating and disruptive intrusions.

The front line

When running your own company you naturally put in place things to make your company look good. If you have clients visiting your premises you make sure there are quality refreshments, the rest rooms are kept clean and tidy, the décor is tasteful, and primarily that clients are received with courtesy, friendliness and of course, helpfulness. So you choose your staff carefully. You ensure that they are articulate and suited to the position that you need them for….so we totally understand that you don’t want just anyone answering your phone. You need to keep a consistent, professional image to maintain respect and keep your clients satisfied that they are dealing with a reputable company.

We agree that these things are vital and this is why our staff are trained up to NVQ level I, 2 and 3 in customer service. Our staff are also given specific training to deal with your incoming calls, which is why we don’t hesitate to recommend our answer call services to address the needs of your business.

We know that they will maintain the standards that you would expect of your own personal staff.

When our business is your business we take care to employ staff from customer service backgrounds because we know that they are, in effect, the front line, first port of call, when a customer contacts you. We want to make sure that your calls are dealt with in the way that you would want.

Not only do they take your calls and orders but they will also report all messages to you via email, text message, fax…or however else you want to be kept updated about the calls they have taken on your behalf, and they will do it promptly!

They can be available for as little or a much as you want. It’s your business so you retain the control over how you want to use the Zoom answer call service.

If you want to maintain a professional and courteous face for your business, call Zoom answer call on 0800 583 5020 to find out how we can help you to do just that.

Updating

Your car may be your pride and joy. You might spend a lot of time making sure it is well oiled, the tyres are good, the mechanics work smoothly and the interior is clean whilst the outside gleams and sparkles in the sun. You may have had it for years and nursed it from the time it was brand new to now, and sadly it is now getting on in years and life moves at a different pace and you require a larger vehicle. It is time to replace the love of your life with a newer model which suits your requirements better. It’s time to think about changing it for something better. It is outmoded and inefficient.

Sometimes that happens to our businesses as well. Things that worked well and have served us well for many years are alas outdated and not keeping up to speed with the demands of the modern world.

If your business is beginning to lag behind the times one of the things that might need addressing is your communications with your clients. It used to be okay to use an answer machine and call them back when you had time, but now clients have more urgent needs and want an immediate response. They want updated services using today’s technology. If it leaves you scratching your head Zoom can help you to respond to your calls with professionalism whilst still addressing your clients with friendliness and the kind of service that they have come to expect from you.

If you are of a cautious nature you probably don’t buy a car without having a good look at it first. We offer a seven day trial of the services that we offer for your business.

We can discuss with you the kind of service that you want and are flexible enough to be able to take orders, deal with enquiries, make appointments and keep you updated.

Give Zoom answering call a ring on 0800 583 5020 to find out how we can help you to update your communications by using Zoom to serve your company.

Staying in control

The weekend weather forecast looks good. Wall to wall sunshine sounds too good to be true, but that is what the next weekend weather forecast is saying so you get out the camping equipment, check all the poles and the equipment. It’s looking good, and you start to plan an idyllic weekend getting back to nature. You get to Friday and find that the forecast has been revised…rain, and plenty of it!

The nature of a business day can be as unpredictable as the weather. How often do you plan to be working at your desk on your latest project but unforeseen events take you away and there is no one to man the office whilst you are gone? That leaves the phone unmanned, possible orders lost and you out of touch with what is going on. You feel as if you are out of control and there is nothing that you can do about it.

However, there is something you can do. You can stay in control by diverting your calls to Zoom’s answer call service. By the simple touch of a button on your phone you can divert the calls. You can use it when you are busy and don’t want to be disturbed, when you are out of the office, or when you are engaged in another telephone conversation. Automatically your calls will be diverted and your customer is none the wiser, as there is no engaged tone to betray the fact that you are otherwise occupied. Your calls will be politely and efficiently dealt with by our friendly and courteous staff.

If your phone is unanswered, after four rings it can be automatically diverted to Zoom, thereby lessening the wait a customer often has to endure.

You take control of how you want the service to be put in place and we do the rest.

Find our more as to how Zoom answer call can put an end to that desperate out of control feeling, by using Zoom call divert. Call us on 0800 583 5020

Can’t get to the phone?

Did you know that according to research the average time that someone will wait for an answer on the telephone is about 20 seconds? After that their patience will evaporate and they will hang up.

Worse still is being put on hold. If you regularly use the phone for business you may experience the acute agony of being put on hold. You never quite know how long the holding process might take so you have one of two choices…you can put the phone down and try a different service or you can settle down with a cup of tea for a long wait. Most of us do the former. If you do get an answer your temper is not improved by getting a harassed member of staff trying to deal with your enquiry, being curt and unhelpful. What you don’t know is that the person who answered the phone to you has a thousand and one other things to attend to and is overworked, unskilled in dealing with telephone enquiries and would rather be getting on with the work that they were originally employed to do.

If that sounds like the hectic workplace that you run then it may be time to think about outsourcing your telephone answering service to someone who is trained and focussed to do just that the business of answering your calls for you in a way that is polite, friendly and professional. A prompt professional response does a lot to promote your business and can result in increased sales and productivity.

Zoom answer call has a team of highly trained staff who are articulate and familiar with the latest technology. They will deal with your calls in the way that you want them to….relaying messages, apologising for things that are not to the customer’s satisfaction and generally serving your company in the way that you would wish, without betraying the fact that we are a third party.

If you find that it is time to address the problem of your unanswered calls or the length of time it takes you to answer the phone, call Zoom answer call on 0800 583 5020 for more information or a free seven day trial to see how we can help you.