Call Centre Services for Small Businesses

Small businesses often struggle through busy periods without the manpower they require, when a simple solution for any budget is a professional call centre service! We understand how hard it is to run a small business - Zoom UK used to be one once... But if you want your company to grow, it's essential to have the resources to cope with your workload - missed calls can lead to lost revenue, angry customers and a poorly-run business.

The best customer service operative is one who is courteous, professional, knowledgeable and calm. Robotic or rushed and noisy customer service departments can be a turn-off for customers, as are automated answering services and the worst of all - an unanswered phone.

A call centre service offers the reliability of a dedicated team of call handlers round the clock, providing faultless support when your phones are busy. Zoom UK's call management services work seamlessly with your operations so that your customers will have no idea that you've outsourced your services!

Setting up a call centre for your small business is easy with Zoom, and can be tailored to meet your requirements and your budget, from call answering to appointment making, virtual reception services to brochure sending.

Call us free on 0800 583 5020 to find out more about call centre services for small businesses and we'll help you to get set up in a matter of minutes. If you're unsure about how call management services might improve your business, you can try Zoom's 7-day free trial to see what a difference professional phone operators can make!

How a Call Handling Service Can Help SMEs to Grow

For small and medium enterprises (SMEs), competition can be tough. Start-ups and established businesses alike can struggle to grow when resources and staff are stretched to their limit. The elements that usually distinguish growing companies from others are: the ability to work around the clock and offering exceptional customer service. With the prevalence of online business and marketing, there's no such thing as 9 to 5 working hours any more, and if you are unable to provide customers with 24/7 availability then you may find it difficult to keep up with your competitors and larger companies. But there's a simple solution that any SME can afford and easily integrate into their existing operations: outsourced business call answering. 

Call handling services provide a high standard of customer service round the clock, enabling your company to offer a dedicated point of contact and ensuring that clients and customers always reach a professional representative when they call. Missed calls are missed opportunities and, as a small business, every opportunity is valuable. A staggering 94% of new customers whose calls are unanswered will seek their business elsewhere so every single call counts!

Most SMEs can afford a receptionist to divert calls to the appropriate person, or implement an automated answering service to cope with calls when they're out of the office, but neither of these solutions covers every base. Receptionists cannot catch every call, day and night, while automated services are often irritating and off-putting for a customer in urgent need to speak to an advisor. By providing your customers with a quick and professional customer service, you will acquire new clients, retain existing clients and boost your company reputation, allowing your business to grow. 

Call handling services are cost-effective and efficient, offering a wide variety of options that can be tailored to your business requirements, including:

• phone answering
• virtual receptionists
• call centre services
• call diversion
• appointment making
• message taking
• customer service
• technical support
• brochure/information sending
• franchise call management
• holiday/illness cover
• telemarketing
• recruitment drives
• non-geographical numbers (0800, 0870, 0845)

Professional business call answering ensures that each and every caller receives the best customer service possible and gives the impression of a larger company. With the rise of social media and smart phones, customers expect businesses to be accessible and quick to respond - don't be left behind, make the most of your SME's resources and outsource your call management to Zoom UK. Try our 7-day free trial and see how much we can help your company!

Make Every Business Call Count

Whether your business is large or small, every call made to your company is important, and missing a call can mean losing a client. Many businesses struggle to keep on top of incoming calls, callbacks and messages, but automatic services and answer machines are no replacement for a professional call handler who can provide your customers with a personal service. By outsourcing your call management to Zoom UK, you can rest assured that every call will be answered by a friendly and efficient call handler. With our range of call answering services, you can choose whether to use our staff as customer service agents, virtual receptionists, call centre agents, or simply to divert your calls to the person most appropriate.

With regular detailed reports and a flexible, tailored approach to your business call needs, Zoom UK can make sure that your enquiries, telemarketing, recruitment drives, brochure sending and appointments are kept on track. And better yet, because your customers are able to reach a company representative 24/7 (and will have no idea that the person they are speaking to is not physically in your office), your reputation as a professional and well-organised company will grow and grow.

Primarily, customers want to be looked after, and an automated answering service or an unanswered call just will not do. Call management is about giving your customers confidence in your company and never missing another opportunity again.

To speak to Zoom about your business call handling requirements, please call us free on 0800 583 5020 or set up a free 7-day trial to see what a difference we can make to your company.

The Golden Rules of Professional Call Answering for Businesses

Professional call answering can be the element that elevates your business above your competitors. If customers are able to get hold of a company representative any hour of the day and always receive a consistent and high quality service, your reputation will shine! And by catching every single call that comes your way, you can be assured that you will never miss another opportunity again. A simple way to ensure that your call management is always top quality is to use a telephone answering service like Zoom UK, but if you're going it alone, here are our golden rules of professional call answering to help you stay on top of your phone enquiries:

Rule #1: Employ dedicated phone answering professionals. Your phones should not be answered by whatever member of staff happens to be passing at the time - to offer great customer service your phones need to be manned by well-trained staff who are available to answer every enquiry that comes in without fail. The person answering your calls should know how to deal with a variety of callers and who to pass enquiries onto as appropriate.

Rule #2: Answer your calls quickly. Ideally your phones should be answered within three rings - customers can get frustrated easily and an endlessly ringing phone is sure to put a negative spin on their interaction with your business.

Rule #3: Answer the phone with a smile! It might sound silly but it makes a huge difference to the atmosphere and reception of your business calls. Customers who speak to a professional, friendly and efficient representative is likely to come away feeling good about doing business with you and your reputation will naturally grow.

Rule #4: Always be polite and professional. Find the right balance for each of your calls according to their nature and reason. If you're dealing with a complaint or a problem, stay calm and do your best to help the customer to resolve the issue. If you're speaking to a long-term client on friendly terms, ensure you still stay professional.

Rule #5: Be concise and accurate. By taking down information from your business calls you can personalise your service to each customer according to their needs. Make sure any names, addresses, numbers or messages you take are spelled correctly and you are clear about what the customer needs and expects. Use the phonetic alphabet to confirm spellings professionally and avoid mistakes and errors in your data.

If you're unable to provide all these elements in your business calls or would like to try a professional service for free to see how it benefits your company, try a 7-day trial with Zoom Answer Call for free! Browse our range of call management services and let us help you to create a bespoke package to suit your needs and boost your business.

Why Use a Virtual Reception Service?

Sick of missing important business calls? If your company is stretched to its limit and you're struggling to keep on top of customers enquiries, a professional call management service could be a simple and effective answer. 

Virtual reception services offer a professional front to your business 24/7, seamlessly connecting customers to the right person, taking messages, booking appointments and sending out information and brochures as appropriate. Just like an in-house receptionist, Zoom call handlers are able to act as the first port of call for your customer enquiries, customer service, or technical support departments, ensuring that you never miss a call again.

In addition to virtual reception services, we also offer call centre services, telephone answering, non-geographical numbers, franchise call management and temporary holiday cover, along with plenty of little extras that help your business to run smoothly and efficiently. 

Get in touch with us at Zoomuk.co.uk  or call on 0800 583 5020 to speak to one of our Zoom operators and arrange your free 7-day trial to see just how much Zoom can improve your company's customer services.

Business Call Management Lets You Work Smarter, Not Harder...

Wouldn't it be nice to know that no matter how busy you are, your customers will always be able to get through to a professional representative on the phone? A business call management company provides you with reassurance that your customers are being looked after, your projects are being handled efficiently, and you'll never miss a call again. 

Zoom Answer Call has a proposition for you: give us just seven days and we'll show you exactly how our call handling services can boost your business and improve your customer service - you never know, having us on board may even allow you to reduce your working hours! Click here to start your free seven-day trial. 

Our business call management service options include: 

• Telephone answering
• Call diversion
• Message taking
• Appointment booking
• Brochure sending
• Virtual reception
• Call centre services
• Marketing campaigns
• Recruitment drives
• Technical support
• Customer service
• Holiday cover

And because your business is unique, our call management services are tailored to your needs and completely adaptable according to your changing requirements. Try us for a week for free and see for yourself!

Short staffed... Never again !

Finding yourself short staffed can be stressful and reduces the efficiency of your business as you try to pick up the slack. Whether your staff are on sick leave, maternity leave, or annual leave, there's no need to suffer from being short staffed or attempt to take on more work than you can handle to compensate. A call answering service can save you from stress and provide a dedicated and reliable back up for busy periods or the holiday season. When you're short on staff, the first thing to suffer is your call management - incoming calls get ignored, missed, or badly handled by untrained staff, and your customer satisfaction suffers as a result. Having the reassurance of a call management company like Zoom means that you can focus on your work without worrying about the front desk.

Temporary call management cover is available on a one-off short term basis, or you can choose to schedule your business phone cover for certain times of the year when you know you'll need the extra hands. Times when you might need cover include:

• Christmas, summer holidays, and public holidays
• Unexpected sick days or extended sick leave
• Maternity and paternity leave
• Staff training 
• Technical emergencies and line faults

Whatever the size of your company or the nature of your business, Zoom UK's professional call handling team can be flexible and adaptable according to your changing requirements. You can try out our services for free with a 7-day trial - just give us a call and we'll have you set up within ten minutes! Don't risk losing custom because you're short staffed; give your customers the best possible service 24/7 with a professional call handling management company.