Temporary Cover With Zoom

Sometimes things happen that no one can predict or plan for, but that doesn't mean your business should suffer. Short staffed companies can really struggle to keep running and businesses hit by not enough team members can find themselves getting into trouble. With Zoom, you can use our service to help cover for those times when there aren't enough hands on deck. 

Sign on to our ad-hoc back up service for complete reassurance that whenever emergencies arise, the phones will always be manned by professional, polite members of our team who will answer and handle calls as if they were an employee of your business. Calls can be transferred seamlessly to the appropriate member of your team or yourself, or messages can be taken and emailed, text or faxed over if the person is not available. 

You can also use our service as a back up for busy periods, such as particularly busy periods, Christmas shut downs and bank holidays. Setting up with us is easy and fast, you don't need any additional equipment and we can tailor our service to exactly what you need. 

We not only answer calls, but we also can manage the response from your recruitment or marketing campaign and can act as your call centre, taking any information you require from callers and sending it to you, for example. We are extremely flexible, so you can tell us exactly what you want us to do with callers and their information, providing an extension of your business. Simply call us on 0800 583 5020 to see how extensively we can help you. 

The Way We Work...

We operate a 24 hour live phone answering service, so there is always a real person answering your customers 7 days a week, including bank holidays. 

We don't tie our clients into a contract. All we ask is for 30 days notice to cancel your service, but we find that our customers stay with us because they want to, not because they have to! We have helped many small businesses clinch those business deals by answering calls professionally and politely, giving the impression of a much larger organisation. So even if you're a one man company, we can really enhance your image and get that business coming in thick and fast! 

When we take your messages, we send them instantly via your preferred method, be that email, SMS, fax or you can even call us regularly throughout the day to pick up your messages. You will also receive a free report at the end of each day via email, with all your calls logged, dated and time stamped so you are always in control and can keep track of every phone call coming in. 

We pride ourselves in making sure that your customer's do not detect that they are talking to a third-party. We make sure that we apologise if their call is unable to be taken by the person they are after and can even call the customer back to update them of progress or confirm appointments. We really strive to provide the highest quality service possible to ensure the smooth running of your business. 

Zoom: Saving you money

Here at Zoom, we strongly believe our professional service is second to none, but what is more important to our customers is the fact we save them money. 

By freeing up your staff and yourself, you save the company time and time is always money. That time you save in outsourcing your calls, means you and your team will have more time to spend on high value work that is the key to the business. Answering the phones is a distraction that your staff don't need, answering calls for other people unwanted sales calls, for example, really slows down their progress on important projects and work that is central to the function of your business. Take away the distractions and let them focus on really promoting the business and dealing with the core activities and you'll be amazed how much more productive they become in less of the time! 

Having your calls answered professionally for you by a trusted Telephone Answering Service can drastically reduce costs when it comes to staff absence and sick days, in fact, in can save businesses up to £75 per employee per sick day, according to research. 

Our Zoomettes are dedicated to providing the highest level of customer service in the industry; they are well trained, articulate and equipped with the latest technology, to make sure your business runs smoothly and customers are dealt with professionally and politely. 

Take Control - It's Easy!

With Zoom, controlling your calls is as simple as pushing a button. You can divert your calls to Zoom Answer Call by activating the diversion from the keypad of your phone. Calls are diverted to us within a fraction of second, so there is no wait for the customer and they will have no idea that the diversion has taken place. We will give you a unique Divert Number that allows you a number of options with your calls. 

"On Busy"

How often have you missed calls because you were already on the phone, talking to another customer? Missing valuable calls means you potentially miss out on business or at the very least frustrate an existing client, which doesn't look good on the company. Whenever you are on the line, calls will be diverted straight to us, so you can be sure you don't miss out on any sales or customers. 

"On Unanswered"

Don't leave customers sitting there while your phone rings and rings when you're out of the office or can't get to the telephone in time. There's nothing more frustrating to a customer, to be left waiting on the end of a phone! You can divert your calls so that if a call is not answered after four rings it transfers quickly and undetectably to Zoom Answer Call, where a message can be taken and sent to you. 

"On All Calls"

Divert every call to us, so that when you're away, in a meeting or simply need to be left undisturbed, no call will be left unanswered. If you're in a meeting this also makes sure your phone doesn't ring and cause a disturbance while you're holding important talks! 

Our service is completely flexible, so just call 0800 583 5020 and see how we can help you and your business. 

Extras at Zoom

Here at Zoom, we want to provide you with a comprehensive service that can cater for all your business needs. So while we take care of all your calls, there's a few other extras that can help you manage all your service requirements. 

Why not use our sales & enquiry line where we process orders and take credit card details utilising your websites ordering facility? We will work with you to build a process to enable us to qualify leads and candidates for you. Your sales agents will record all the required information and email, text or fax it to you. 

We also offer 1st level technician support, where we can take the called through an information gathering stage to determine the nature of the fault or problem and then escalate it onto your call engineers. 

Advertising Campaigns - Hire one of our 0800, 0845 and 0870 non-geographical numbers and brief us on the products or service that you're promoting. We'll capture all the data from callers, such as name, company name, full address, which product they're interested in and where they saw the ad, then email, fax or text it to you instantly. We can even provide a customised report of the response and activities for each service. 

We believe that service is everything, not just to you but to your clients as well, so our service is completely flexible. Just ask! Phone our enquiries line on 0800 583 5020.

  

Zoom's top ten answering tips!

Here at Zoom we answer all your calls professionally and handle each customer the way we'd like to be dealt with if it were the other way around. 

Here are our top ten tips for professionally handling telephone calls!

#1: Learn the callers business language. We research each sector we answer calls for, making sure we understand and can use similar phrases and terminology, so the customer feel that they can trust us. 

#2: Match the customers approach. If a customer is in a hurry, we'll always acknowledge this and if we have to get help or information from elsewhere, we always let them know an estimate of how long it will take. 

#3. Answer the call after 2 rings and before 6. Answering a call after 1 ring generally can throw people completely, they don't expect such a sudden answer and generally they aren't quite ready! So we answer all calls after 2 rings and always before 6, as no one likes to be kept waiting.

#4. Don't hang up first, let the caller. We never hang up first, as 30% of people on the phone add a sudden "Oh by the way..." and if we hung up first, we'd miss this!

#5. Sound lively, interested and efficient. This is the impression the caller has of the company and we want to keep it that way. We will never lower your businesses reputation.

#6. Have open questions ready in case of a pause. Pauses of longer than 10 seconds are unacceptable to callers, so we always have a list of questions or non-contentious things to talk about to make sure all callers feel comfortable dealing with us. 

#7. Never assume callers are like you. We will never pass comment on issues such as race, religion, politics or even sport, as we never assume that people hold the same views as us. Even a passing comment may cause an issue if there is a difference of opinion and that just won't do when the caller expects a professional phone call. 

#8. Don't worry about good vocabulary. In other words, there's no need to use long, fancy and difficult language as it may well just confuse the caller. We use plain but professional vocabulary to make sure they understand exactly what we are saying. 

#9. Don't say "I don't know". We never say this, it's highly unprofessional. Instead we'll always tell the caller that we'll find out and get back to them, it leaves them with the reassurance that we care and we want to help them with their enquiries. 

#10. Be an active listener to build trust. Listening is critical on the phone and the caller needs to know that you're paying attention to what they're saying. We use short phrases such as "ok”, "I understand" and "yes" to show we are interested and actively listening to what the caller is saying. 

Divert To Us

Here at Zoom, we understand that the importance of good business, which is why we take pride in answering each and every telephone call in a professional and polite manner. Even when you transfer your calls to us, you’ll always be in control. 

In an ideal world, every business owner would be able to answer the business’s incoming telephone calls, however as the business expands and develops, this isn’t always possible. With Zoom’s unique answering system, you can choose to divert incoming calls to Zoom Answer Call simply by activating a diversion from your very own telephone keypad. 

We will provide you with a unique Divert Number, which allows you to divert any call either when your don’t want to be disturbed or if you’re just simply out and about. The diversion occurs within a matter of seconds and is completely undetectable. 

Your call can be diverted to us in numerous ways. If you’re busy, just simply divert to us when you’re on another call so the other caller won’t experience the engagement tone. If after four rings the call remains unanswered, you can choose to divert to us automatically if you’re unable to take the call or get to the phone in time. Finally, if you’re with another client, in a meeting or simply you just don’t want to be disturbed, then you can choose to divert to us permanently. 

Call us today for free on 0800 583 5020 for more information.