Distraction

Constant distractions make quality work a continual challenge. Often you need time to focus and apply yourself to the tasks that need your undivided attention, but when the telephone keeps ringing you find that time and time again you have to begin your tasks all over again as you have lost your train of thought or your computer has timed out and gone to hibernate!

Your time is valuable and when it is wasted, you are literally throwing money down the drain because you have to repeat the same thing more than once, just because you have lost track of where you were.

Answering calls not only distracts you but also takes you away from your desk either literally or mentally. You start to worry about your diary or your customer services, instead of the project which only you can handle.

Not only is this time wasted for you, it is also stressful when deadlines have to be met and instead of meeting them you are spending valuable time dealing with other things. Deadlines come and go whilst you are answering your telephone.

At this point in your business Zoom can help by answering calls for you and even planning your appointments diary, if this is what you would like us to do. We can also take orders and numerous other time consuming administrative duties that you don’t have the time and space to address. Our staff are sourced from customer service backgrounds, making them familiar with the needs of a courteous and friendly response, as well as being efficient and able to deal with answering business calls in a professional manner.

Zoom answering calls can be a way of taking the distraction out of your day thereby allowing you to experience an uninterrupted work flow, and so start and finish your projects at one sitting, instead of numerous thwarted attempts.

To cut the distractions give us a call on 0800 583 5020 and find out more about how we can help you. We offer a flexible service which can be tailored to suit your personal requirements.

Planning for the unexpected

Oscar Wilde once said "To expect the unexpected shows a thoroughly modern intellect."He must have known a bit about business, and about life in general, because somehow the unexpected always crops up; things always happen when you're looking the other way! However, they don’t need to lead to chaos and a complete breakdown of your routine, as there are strategies which can be put in place to deal with problems before they occur, simply because they are bound to happen. Preparation beforehand and keeping a cool head at the time can usually solve the dilemmas presented.

One frequent problem in business is staff falling ill or being unavailable to work, just when you most need them at your side to deal with your telephone calls and diary. These circumstances are often unavoidable, but that means that there's no one to deal with important calls when you are not in the office, presenting problems in keeping up-to-date and passing on important messages.

Zoom Answer Call can deal with such emergencies for you, and provide cover in a crisis as and when you need us. We can take orders, transfer calls, and keep you updated with whatever you need to know from your contacts. By diverting your calls to us, we can even act as your personal secretary, covering for any unexpected disruptions in your smoothly planned project.

We offer a flexible service, helping you deal with either an ongoing situation or a sudden emergency. Whether it is planning for the unexpected or merely covering for annual leave, we can ensure that business continues as usual!

Call Zoom Answer Call on 0800 583 5020 to find out more about how we can help you plan for the unexpected.

Going the extra mile

In today’s business climate, life is pressurised and can be manic sometimes. Time costs money, as does hiring extra staff to cope with the mounting backlog of administrative jobs that need to be done. Life takes you away from the office, coping with the immediate needs which cannot wait, because once they are put on hold it can threaten the success of your projects.

It’s only understandable that jobs such as sending out information, seeing to recruitment, and tending to ongoing tasks is neglected. Unfortunately though, these things have a habit of mounting up, and then in a quieter, less obvious way, can contribute more stress to an already tense situation.

At Zoom, we understand the demands of business; we realise that time is valuable, and offer to go the extra mile for you by not only answering your calls professionally, but also doing sending out brochures, managing the response from recruitment drives, and communicating about your current marketing campaign.

We can also act as your personal secretary, managing your diary online or even setting one up for you if you don’t have one at the moment. When you are busy, we take the strain.

We realise that no two days are the same - one day you may need us and another day your needs are not so great - so we offer a service that is flexible and accommodates your needs in a way that employing your own staff may not be able to do. Not many permanent staff appreciate being put on hold for a day or so whilst life takes on a different shape!

Call Zoom Answer Call on 0800 583 5020 to find out more about how we can help to take the strain and go the extra mile for you, as and when you need us.

We don’t believe in answering machines

Telephone answering machines may bring the worst out in some people.

You may urgently want to communicate with a business colleague or place an order for some bit of kit that you can't do without for much longer, but all you get when you call is an impersonal voice informing you that they're unavailable, and will get back to you if you leave your name and number. How frustrating is that? Life and work can't go on without the information or kit that you need, and all you get is some stranger telling you the obvious: they are away from their desk. It makes many people fume! Listening to the standard message play doesn’t help anyone with current projects or issues which need solving.

Answering machines were invented in the 1930s, and back then they were pricey and not a great success. However in the 1960s, an American firm made them commercially available, and soon they became something that no self-respecting business or home could do without.

Zoom Answer Call recognises that answering machines are not the best thing to be greeted with on a stressful and busy morning. We have developed a service which can address the problems associated with calls that cannot be answered personally. Instead of giving your customers a cold and impersonal response, our staff can take your calls for you when you are unavailable. We can take orders, offer information, and generally help your customers get back on track with the projects which cannot wait for you to return to the office - and we do it with a friendly approach to take the stress out of the situation. We also answer your calls in your firm’s name, so the customer never knows that they are dealing with a third party.

Infinitely superior to an answering machine, we offer our services on a free seven day trial.
To find out more, contact Zoom Answer Call on 0800 583 5020.

Telephone Manner

When we answer your calls, we speak to your customer's as though they were one of ours - treating them with respect, being polite and friendly. We know that the impression the customer has of us, is the impression they will apply to your company, so we strive to give them the very best. Telephone manner is exceptionally important in business, especially if most of your business is conducted over the phone. We train our employees to a high standard, so we are confident that they'll deal professionally with our client's customers. Our coaching includes best practise for telephone operators on competency, attitude and impression, so we know that they will boost your company's image through the way they speak on the phone. There are a few elements of telephone manner that can make all the difference to a customer calling us, for example we never hang up first, we let the other person, as 30% of people will utter, "Oh by the way..." after saying goodbye, which we don't want to miss! We also let the phone ring twice, but answer it before six. Most people don't expect to be answered immediately, so by letting the phone ring twice it allows the customer to feel prepared for the call and not caught off guard. We'll never "blag" our way through a call - if a customer asks something we don't know, we'll tell them that we'll get back to them with an answer as soon as possible. We deal with people professionally and sensibly, to make sure they get the best experience with your company and that your company image is upheld and boosted by the service we deliver. Please contact Zoom for all your call answering needs.

Zoom's Sales Agents

Zoom's Sales Agents can help you manage a wide variety of business, from campaigns to recruitment drives, technical support or taking orders. We can operate a Sales and Enquiry line for you, processing orders, taking credit card details and utilising your website ordering facility for those phone orders. We'll take all the details and email, fax or text them to you instantly. We can also act as a 1st Level Technical Support Centre, taking your caller through an initial information gathering process to determine the nature of a particular fault or problem, which we can then pass on instantly, along with all the details, to your engineers. We'll also run advertising campaigns for you, where you can hire one of our 0800, 0845 or 0870 telephone lines. Once we've been briefed by you on the promoted product or service, we can get detailed information from each customer and find out which product they are interested in, where they saw the advert, etc and either email, fax or text it to you instantly. We'll even provide a customised report for each service detailing the response and activities. But our service doesn't just stop there. We're very flexible when it comes to helping out our clients, so simply give us a call on 0800 583 5020 and let us know what you need from us.

The Virtual Receptionist

Here at Zoom, we're proud to offer a service that is second to none. We can help small businesses improve their customer relations, offering a professional receptionist service to answer all your calls. We can be the reliable first point of contact, meaning your calls are dealt with promptly and efficiently, instead of leaving them bouncing around the office phones or being passed from person to person. We can seamlessly transfer the calls to you in any location worldwide, giving the impression that you are in the office, wherever you are in the world. When we answer your calls, we answer them politely, promptly and using your company name, meaning we represent your company to the highest standard. Just as an in-house receptionist would, we transfer your calls to the right person and can manage contact information for all your employees, no matter how big or small the company. We can also instantly fax, SMS or email the right person depending on your preference. No more delayed answering times or callers giving in and hanging up, we answer all you calls just like an in-house company receptionist would!