Interruptions

It must have been exciting when Alexander Bell uttered the first words into his new invention and they were heard clearly in a different room. However he refused to have a telephone in his study as he found it an intrusion on his work. He and his colleagues changed communication for ever, and today it is difficult to conceive how we could manage business or everyday life without it.

Alexander Bell probably had no idea what a blessing and what a curse it would become, though even then, he clearly didn’t want his scientific work to be interrupted by the insistent demands it created.

The telephone presents quite a dilemma. Communication is vital. Without it a business will go nowhere fast, but the calls disrupt meetings, interfere with thought development, stop the flow of work and generally can make the day feel like a stop/start process.all day long.

Zoom’s answer call service can help deal with the dilemma by answering your calls for you. You can give your meetings and your staff undivided attention, confident that your calls are never going to be missed or left unanswered. Orders will not be lost because there is no one available to receive or track them.

Our staff, at Zoom, can deal efficiently and professionally with any calls that come in whilst you are engaged in your meeting or in other work and will do so whenever you want…as and when you require them to do so.

The extent of what they do for you can be customised according to what you need. Zoom services can be used as a way to divert calls to minimise the intrusion on your day or can be used 24/7 to deal with orders, enquiries, and appointments which all need addressing in a professional and friendly way.

Ring Zoom answering call on 0800 583 5020 to find out how we can help to keep your day flowing smoothly without the irritating and disruptive intrusions.

The front line

When running your own company you naturally put in place things to make your company look good. If you have clients visiting your premises you make sure there are quality refreshments, the rest rooms are kept clean and tidy, the décor is tasteful, and primarily that clients are received with courtesy, friendliness and of course, helpfulness. So you choose your staff carefully. You ensure that they are articulate and suited to the position that you need them for….so we totally understand that you don’t want just anyone answering your phone. You need to keep a consistent, professional image to maintain respect and keep your clients satisfied that they are dealing with a reputable company.

We agree that these things are vital and this is why our staff are trained up to NVQ level I, 2 and 3 in customer service. Our staff are also given specific training to deal with your incoming calls, which is why we don’t hesitate to recommend our answer call services to address the needs of your business.

We know that they will maintain the standards that you would expect of your own personal staff.

When our business is your business we take care to employ staff from customer service backgrounds because we know that they are, in effect, the front line, first port of call, when a customer contacts you. We want to make sure that your calls are dealt with in the way that you would want.

Not only do they take your calls and orders but they will also report all messages to you via email, text message, fax…or however else you want to be kept updated about the calls they have taken on your behalf, and they will do it promptly!

They can be available for as little or a much as you want. It’s your business so you retain the control over how you want to use the Zoom answer call service.

If you want to maintain a professional and courteous face for your business, call Zoom answer call on 0800 583 5020 to find out how we can help you to do just that.

Updating

Your car may be your pride and joy. You might spend a lot of time making sure it is well oiled, the tyres are good, the mechanics work smoothly and the interior is clean whilst the outside gleams and sparkles in the sun. You may have had it for years and nursed it from the time it was brand new to now, and sadly it is now getting on in years and life moves at a different pace and you require a larger vehicle. It is time to replace the love of your life with a newer model which suits your requirements better. It’s time to think about changing it for something better. It is outmoded and inefficient.

Sometimes that happens to our businesses as well. Things that worked well and have served us well for many years are alas outdated and not keeping up to speed with the demands of the modern world.

If your business is beginning to lag behind the times one of the things that might need addressing is your communications with your clients. It used to be okay to use an answer machine and call them back when you had time, but now clients have more urgent needs and want an immediate response. They want updated services using today’s technology. If it leaves you scratching your head Zoom can help you to respond to your calls with professionalism whilst still addressing your clients with friendliness and the kind of service that they have come to expect from you.

If you are of a cautious nature you probably don’t buy a car without having a good look at it first. We offer a seven day trial of the services that we offer for your business.

We can discuss with you the kind of service that you want and are flexible enough to be able to take orders, deal with enquiries, make appointments and keep you updated.

Give Zoom answering call a ring on 0800 583 5020 to find out how we can help you to update your communications by using Zoom to serve your company.

Staying in control

The weekend weather forecast looks good. Wall to wall sunshine sounds too good to be true, but that is what the next weekend weather forecast is saying so you get out the camping equipment, check all the poles and the equipment. It’s looking good, and you start to plan an idyllic weekend getting back to nature. You get to Friday and find that the forecast has been revised…rain, and plenty of it!

The nature of a business day can be as unpredictable as the weather. How often do you plan to be working at your desk on your latest project but unforeseen events take you away and there is no one to man the office whilst you are gone? That leaves the phone unmanned, possible orders lost and you out of touch with what is going on. You feel as if you are out of control and there is nothing that you can do about it.

However, there is something you can do. You can stay in control by diverting your calls to Zoom’s answer call service. By the simple touch of a button on your phone you can divert the calls. You can use it when you are busy and don’t want to be disturbed, when you are out of the office, or when you are engaged in another telephone conversation. Automatically your calls will be diverted and your customer is none the wiser, as there is no engaged tone to betray the fact that you are otherwise occupied. Your calls will be politely and efficiently dealt with by our friendly and courteous staff.

If your phone is unanswered, after four rings it can be automatically diverted to Zoom, thereby lessening the wait a customer often has to endure.

You take control of how you want the service to be put in place and we do the rest.

Find our more as to how Zoom answer call can put an end to that desperate out of control feeling, by using Zoom call divert. Call us on 0800 583 5020

Can’t get to the phone?

Did you know that according to research the average time that someone will wait for an answer on the telephone is about 20 seconds? After that their patience will evaporate and they will hang up.

Worse still is being put on hold. If you regularly use the phone for business you may experience the acute agony of being put on hold. You never quite know how long the holding process might take so you have one of two choices…you can put the phone down and try a different service or you can settle down with a cup of tea for a long wait. Most of us do the former. If you do get an answer your temper is not improved by getting a harassed member of staff trying to deal with your enquiry, being curt and unhelpful. What you don’t know is that the person who answered the phone to you has a thousand and one other things to attend to and is overworked, unskilled in dealing with telephone enquiries and would rather be getting on with the work that they were originally employed to do.

If that sounds like the hectic workplace that you run then it may be time to think about outsourcing your telephone answering service to someone who is trained and focussed to do just that the business of answering your calls for you in a way that is polite, friendly and professional. A prompt professional response does a lot to promote your business and can result in increased sales and productivity.

Zoom answer call has a team of highly trained staff who are articulate and familiar with the latest technology. They will deal with your calls in the way that you want them to….relaying messages, apologising for things that are not to the customer’s satisfaction and generally serving your company in the way that you would wish, without betraying the fact that we are a third party.

If you find that it is time to address the problem of your unanswered calls or the length of time it takes you to answer the phone, call Zoom answer call on 0800 583 5020 for more information or a free seven day trial to see how we can help you.

Starting your own business

Getting a business off the ground frequently seems to be fraught with problems and instead of gradually getting things together it feels as it things are just falling apart. You need something or somebody to hold everything together otherwise the sales will drop off and you will be back where you started.

You may not have the finance to rent a formal office. Maybe you are continually travelling on the road and running your projects on a shoe string and you cannot afford your own secretary. Stopping to answer your phone makes the whole day disjointed and instead of a good workflow you feel interrupted and on edge….simply because you have to put everything down and park in a layby whilst dealing with your calls.

Zoom’s answer call service can provide you with the benefits of a secretary without the cost of a full time receptionist and without having to provide all the expense of setting up an office and incurring the ongoing costs of heating, lighting, rental, plus the expensive business of holidays, sick leave and all the other legal requirements that taking on staff involves. These sort of expenditures play havoc with a budget that is tight and at times feels stretched to breaking point.

Zoom will take time to become acquainted with your business and will allocate well trained staff to deal with the calls that are so disruptive to do your day. They will do as little or a much as you want them to….from taking orders to giving information and dealing with messages with the state of the art technology which we use.

If you have a website, with our high speed link, we can access your diary or your products to deal with requests for information or orders that you want us to deal with. In short, we offer a flexible service which can be engineered to suit your requirements and will leave you free to do the work that you need to, while we do the work that we are good at, in your virtual office.

Give Zoom a call on 0800 583 5020 to find out more as to how we can help to hold your business together whilst you are out and about.

Vulnerability

When you are a sole trader working hard to get your business off the ground we appreciate something of the vulnerability that you may feel. The days can be fraught, and you might feel that you are being pulled in all directions at the same time. At last you think you are getting on top of things when something happens. The dog is ill, the children need attention, your mother in law needs help, and you really haven’t got the time to deal with any of these things let alone deal with the constant stream of telephone calls that, although vital to the health of your business, nevertheless are disruptive and time consuming.

Emergencies happen. And at that point life seems to become pressurised and you begin to wonder how you are going to cope.

You can’t afford to employ staff to take your calls, but we suggest that you can’t afford not to use the services that Zoom’s answer call can offer you to take the pressure off and deal with those moments of emergency when you just don’t have the time to attend to the calls that seem to be never ending.

We don’t even lock our customers into a contract, but just need 30 days’ notice to terminate the services that we can put in place to help your business take orders, answer customer queries, and generally take care of your customers the way you genuinely would if you had the time. We are available 24/7 to deal we all the times that you are not….so your customers will never get the engaged tone. We answer on your behalf so that they never know that they are not talking to your office directly.

To find out how effective our answer service is phone Zoom answer call on 0800 583 5020 for further information and to try us out on a seven day free trial. Suddenly you will find that you are not alone, and you can cope with the things business and life throws at you!