Keep Clients Happy and Boost Your ROI with Call Answering Services

A call handling service can be a integral part of your customer service, helping every aspect of your business run smoothly and boost your ROI. Customer services is a never-ending task that requires commitment and a perpetual smile... But it's worth the effort - efficient and effective customer service can keep your clients content and increase your sales, giving you an edge over local, national and global competitors. After all, no one returns to a company they have had a bad experience with, but excellent customer services creates loyal, lifelong clients.

If you think about it, everything in your business comes down to good customer service. Your front-of-house staff and call handlers are the first point of contact for new customers, provide information and support for existing customers as well as dealing with complaints and problems. Your customer service and sales departments are essential to your ROI and can make or break customer relations. There's no point investing in marketing and promotional plans if you don't have the proper resources to deal with your enquiries in an efficient manner.

Customers are fickle, impatient, and can be very vocal when things go wrong. If someone calls you and cannot get through immediately, or is directed to an automated answer service, or if the wrong person picks up and is not able to deal with the enquiry, nine times out of ten, the customer will take their business elsewhere. Missing calls loses you business. Dealing with a call unprofessionally loses you business. Leaving customers lost in a maze of "press 1 for XYZ" automated systems loses you business. On the other hand, having a dedicated call handling department for your customer services ensures that your company is always available, always polite, always knowledgeable and always giving the best service possible.

An easy and affordable way to keep ahead of your competition is to ensure that your customer services department is the best it can be. That means providing a committed in-house team of call handlers, or outsourcing to a professional call answering service like Zoom UK. The benefits of outsourcing include:

• Freeing up employees for other tasks
• Never needing to worry about staff absences, holidays or emergency cover
• Professional call handling whenever you need it
• Diary management and virtual reception services
• Call centre services
• A service so seamless that customers will never know your call handlers aren't in the office with you!
• Brochure sending, appointment making and message taking
• Quick and efficient call handling
• Call directing and diverting to the appropriate department
• No missed calls! No answer phone! No automated system!

Customers really appreciate a human response to their enquiries, and with our brilliantly efficient call handling team, they will also get the highest quality, polite response to each call they make. 

Try our free 7-day trial to see how Zoom UK call handling service can improve your business.

Call Answering Cover for the Summer Holidays

If you haven't already booked your summer holiday, you may be thinking about stealing some time away from work for some sunshine therapy this year... But what about your business? How will you cover summer absences and ensure that your customers are kept happy while you or your employees are away?

Holiday call answering services can save your company from a customer service nightmare during the busy summer months. Professional call handlers will be trained and briefed to provide a bespoke service for your business while you're on holiday and will answer every call with a smile! 

You can use our holiday cover phone answering service during the summer, Christmas and New Year, bank holidays, maternity leave, employee sickness, special events, emergencies or any busy period when you find yourself short staffed. Our ad hoc back up service means you never need worry about missing a call again, and is available for short term or long term use, or even for sudden emergencies when you just need a little extra help.

In addition to our call answering service, we also offer a range of customer management services to help your business run smoothly even if you're not there. From brochure sending to diary management, appointment booking to a whole virtual reception desk, Zoom Answer Call can handle your customer enquiries and interactions professionally and efficiently, or transfer calls to your staff to ensure your customers speak to the most appropriate person. What's more, you'll be able to truly relax on your holiday, safe in the knowledge that your business is running smoothly without you...

Call us on 0800 583 5020 to organise holiday cover or to chat about our phone answering services in more detail and set up a 7-day free trial.

Cut Costs and Boost Customer Satisfaction With Call Centre Services

Choosing a call centre service for your business can help you to reduce costs while improving your customer services. Finding the right call centre for your company's requirements is essential if you want to maximise efficiency and promote the good name of your business.

When looking for a telephone answering service, it's important that the one you choose provides the following attributes:

1. Fantastic customer service with a smile. Your call handlers are the gatekeepers to your business, and are the forefront of your customer service. Everyone who answers a call for your company should do their best to ensure that the customer on the other end of the line is well looked after in the most professional way possible. 

2. Fully trained to handle your specific business. Call centre agents should be able to answer customer enquiries politely, confidently and knowledgeably, or to quickly divert the call to someone who can. At Zoom Answer Call, our call handlers are trained to provide professional responses suitable for each client, and are able to take messages or redirect calls if necessary. 

3. Offer complementary services to optimise your business. At Zoom UK, in addition to call centre services and phone answering, we also provide a virtual reception service, downsizing and outsourcing, diary management, telemarketing, brochure sending, seasonal cover, and franchise call handling services. A varied choice of services help you to streamline your operations with a company that understands your business requirements and your brand.

Call centre services help you to cope with large numbers of incoming enquiries as well as outgoing telemarketing requirements. Professional call handlers are cheerful and polite when they answer a call, offering a positive and efficient response to your customers' needs. At Zoom Answer Call we understand the importance of cutting business costs wherever you can and we offer affordable plans tailored to your individual needs. 

When you have Zoom's call centre services as part of your customer service division, you'll never miss a call again!

Tips for Professional Call Handling

When you're answering the phone to clients and customers, it's important to retain a professional attitude at all times - but that doesn't mean being cold or overly formal. Think about how you'd like to be treated when calling an enquiry line, customer services or technical support.

Providing a friendly but professional response to your business calls helps to make each enquiry count - it's what turns a call into a sale, or a complaining customer into a happy one. Here are a few tips from our professional call answering team on how to give your clients a great experience when calling your business:

• Remember to say "hello". Taking a few moments to greet your caller and ask how they are can dramatically affect the rest of the call. Every caller is an individual and deserves to be treated as such - it doesn't take much to be polite with a simple hello!
• Quality wins over quantity when it comes to call handling. It's far better to leave your customers feeling good about your company (even without making a sale) than feeling as if they were rushed off the phone or dismissed. Especially when generating leads, quality call answering can make a massive difference to your conversion rate.
• Have the right information at the right time. When a customer calls to ask a question, they don't want to be passed round to several different departments or end up on hold. Ensure that your call network takes your caller to the right person as quickly as possible. Our phone answering services can provide an information gathering service to determine the best department to direct each call to and simplify your operation, keeping your customers as happy as possible!
• SMILE! You really can hear the difference when a call handler answers with a smile! Our Zoom call agents answer each and every call with a smile and a friendly, polite attitude. Starting each phone call with a positive spin helps us to provide the very best call handling service we can, passing on our great customer service to your clients.

Call centre services

Call centres require a high level of professionalism and productivity to perform well. We offer call centre services by diverting your calls to our sales agents in order to help you to increase your leads, stay on top of your enquiries and keep your customers happy! Zoom Answer Call can also assist you with recruitment campaigns, marketing drives, processing orders and providing technical support to your clients. Whatever type of call centre services your business requires, get in touch with Zoom to see how we can help.

For businesses needing additional call handlers for their sales and enquiries, we can ensure that you never miss a call. Working with your existing ordering facility, we can create a process to enable our agents to answer sales enquiries and take orders smoothly and efficiently. All the information we gather will be sent to you via email, text, or fax instantly so that every part of your operation works together in sync.

If it's technical support your customers need, we are able to provide staff to gather information about each client's problem in order to forward the call to the right person. This process helps to save time and ensure that your customers find the help they need without becoming frustrated by long wait times, automated menus or unanswered calls. 

If you need an 0800, 0845 or 0870 number, we can help you to set up an advertising campaign and collect information from each call to provide you with a detailed and customised report for your service.

Get in touch with us for more information on our call centre services or try our 7-day free trial today to find out how Zoom Answer Call can make a difference to your business' efficiency!

Never miss a business call again...

Did you know that seven out of ten people will hang up the phone when they reach an answer machine? How many missed calls does your business receive per day? How many customers are you losing from not having an adequate call answering team?

With Zoom Assistants from our professional call answering service you can rest assured that your company will never miss a call ever again. Call answering services can come in handy whenever you can't guarantee that one of your staff will be able to answer your phones, for example:

• during meetings
• at busy times
• during staff absences or holidays
• when the phone is engaged

Zoom Answer Call's answering assistants provide a personal service for your company, answering calls, diverting calls, taking messages, booking appointments, sending out brochures and providing information and a friendly response to all your clients.

Our multi-line, high speed call answering service allows your customers to receive the service they are after without even knowing that you have diverted their call. This means no busy signal, no answerphone, no multi-choice touch tone menu, just real people who answer the phone with a smile every time...

Give us a try with our 7 day free trial to see how Zoom Answer Call can help your business.

Easter Call Answering Services

In need of extra cover over the Easter period? Our professional call handlers are available to cover busy periods of the business year and pick up the slack when your employees are on holiday. Try our 7-Day Free Trial to see for yourself!

"Work smarter... not harder!"

Why work twice as hard when you could outsource to our expert Zoomettes who can help you to stay efficient and on track. Having a professional call answering service can improve your customer service, your reputation, boost sales and ensure that you never miss a call - even at the busiest times of the year!

Our FREE trial allows you to test run our services for a week with no obligation. At the end of the week we will report back to you with a detailed breakdown of the estimated cost of a bespoke service for your needs. You can be on line in minutes by simply giving us a call on 0800 583 5020.

If you're anticipating the need for a little extra help this Easter, summer, or any time when staff are stretched to their limits, use Zoom Answer Call to help you stay on top of your enquiries and provide an ever-professional point of contact for your customers.