Why Choose Call Answering Services?

Our clients have some wonderful things to say about their experience with Zoom Answer Call, and help us to spread the word on the real and tangible benefits of a phone answering service, such as:

• Polite and professional call answering
• Efficient customer service
• A solution to staff shortages/holiday cover
• A personalised service
• Fast and efficient message delivery
• Seamless integration into your business
• Allowing even small business to offer 24/7, year-round service to their customers
• Flexible and adaptable
• Never missing a call again (or losing an enquiry to your competitors) 

And, in one of our favourite testimonials, one client experienced a huge improvement in sales:

“In our first month with Zoom, we have had a whopping great 78% increase in leads received; this is very largely due to you girls, as we now don't miss a single call. Thanks!”

Mark Newey of Winning Minds

If you're looking for effective call management and a way to provide excellent customer service and response even when you're not in the office, why not give our 7-Day Free Trial a go? Discover the benefits of a professional phone answering service for yourself, whether you are a small local business or a large multi-national company - Zoom Answer Call can help you to improve and develop your business while reducing your workload!

Merry Christmas from Zoom Answer Call!

We'd like to wish all our customers at Zoom Answer Call a very merry Christmas and a happy new year! We hope you've had a productive and enjoyable year in your business and at home, and we look forward to working with existing clients and new customers throughout 2013, helping companies big and small to maximise the potential of their business using our professional call answering service.

We are proud to offer an award-winning range of call management services to our clients, including:

• Call answering
• Call diverting
• Call centre services
• Downsizing/oursourcing
• Virtual reception services
• Franchise services
• Diary management
• Brochure sending
• Telemarketing
• Holiday/seasonal cover
• 0800/0845/0870 numbers

Our services are suitable for individuals, small companies and large businesses, and we pride ourselves on offering a bespoke service to suit each client's exact requirements, as simple or as complex as they may be. If you're looking to improve your customer service, streamline your operations or simply increase your sales, call answering could be the answer you've been looking for in 2013.

So from all of us at Zoom Answer Call (including all the Zoomettes!), have a wonderful Christmas and we hope to work with you next year!

What Kind of Business Use Call Answering Services?

If you're wondering whether your business needs a call answering service, you might want to consider the amount of different companies that currently implement phone answering professionals in order to maximise their productivity - from small local businesses to huge global brands.

Call answering can help the day to day running of your business as well as improving sales numbers, raising your level of customer service and reducing the stress of managing a busy company. So what kind of businesses actually use call answering services like Zoom Answer Call?

The answer is: almost every industry! Companies big and small are turning to call answering services to cover their phonelines, and here are just a few examples:

• Individuals/managers in need of a 'virtual' PA
• Small local retail businesses
• Retail suppliers 
• Solicitors
• Training providers
• Education specialists
• Design agencies and web developers
• Car hire companies
• Interior designers
• Communication providers
• Property management companies
• Consultants
• Power providers
• And many more...

If you'd like to know how Zoom Answer Call can help your business to grow, develop and function more efficiently, give us a call on 0800 583 5020!

How Does A Call Management Service Work?

Call management services offer peace of mind when it comes to phone answering for your business, day in, day out, all year round. At Zoom Answer Call, we help businesses in a wide variety of industries to keep on top of the customer service, customer acquisition, sales and the general running of their company. But how does a phone answering service actually work? 

There are three simple steps to organising call management for your business with Zoom Answer Call, and you can be up and running in no time at all. And if you want to try a seven day trial before you sign up, that's fine too!

Step 1

Give us a call on 0800 583 5020 and one of our call handlers will talk with you regarding your specific requirements for your business. You may simply be looking for calls to be put through to you (eg: a virtual reception), or messages taken and sent via email or text to you, or you may need a more in depth service such as call centre services or brochure sending. Whatever you need, we can organise a bespoke service to suit your company's needs. 

Step 2

Once your calls have been transferred to Zoom Answer Call, your 7-Day Free Trial will begin. At the end of the week we will provide you with an in depth report including a monthly estimate and breakdown of costs based on the services you need. From here we welcome your feedback on your service and hope you choose to continue to work with Zoom for the benefit of your business!

Step 3

If you wish to continue using our Zoomettes and our award-winning call answering services, all you need to do is sign up. You can do this via our online form, or on the phone with one of our operators.

That's all there is to it!

Our sales line is open from 9am to 5.30pm Monday to Friday, so please get in touch to find out more about how Zoom Answer Call can help your company to provide faultless customer service, increase your sales and improve your business reputation.

How to Answer a Business Call Professionally

Are you answering your business calls professionally? The way we deal with customer calls makes a big difference to company reputation, customer retention and generally efficiency within your business. Have a look at the following checklist of how to answer a business call professionally to see if you make the grade. If not, you  might want to consider employing a professional call answering service to deal with your calls on your behalf! Our Zoomettes are friendly, responsive and highly trained, and will always answer your calls in a way that ensures your customer service experience is positive.

10 ways to keep your business calls professional:

1. Be polite! Even when faced with difficult customers or an awkward situation, remain unfailingly polite at all times and sometimes the most hostile of callers will come around in the end.
2. Think before you speak. Make sure your responses are accurate and work towards a positive customer experience. If you're unsure about an answer, find out before you give information to a customer.
3. Communicate clearly. Be honest and straightforward and ensure that both you and your customer understand what's going on, whether you're dealing with an enquiry, a transaction, or a complaint.
4. If you've made a mistake, apologise. Even if it isn't your fault, as a call handler, you are representative of your company and you need to make sure that wrongs are righted and your customers feel valued and responded to.
5. Use a good vocabulary. Using appropriate vocabulary not only appears more professional, but it helps you to communicate more effectively.
6. Say "please" and "thank you"! Good manners go a long way... Ask questions politely and thank your customers for their call, their enquiry or their purchase.
7. Repetition aids understanding. Sometimes repeating information back to a customer can help keep things clear, such as phone numbers, quantities, details of products or requests for information.
8. Be friendly and make each call personal. If you have details of an existing customer, let them know your company values their business and make them feel as if you have a personal business relationship.
9. Know what you're talking about! If you don't, it's better to be honest and admit you need to find out more to be able to answer a query properly. Don't be tempted to wing it and make something up or assume...
10. And finally: Make follow up checks at the end of the call. Is there anything else your customer would like to know? Is everything clear and understood? Is there anything else you can do for the customer? Are they satisfied with everything? The little details count and going that extra mile rather than a quick, "thanks, goodbye" can make all the difference.

Oh, and one final thing - our Zoomettes answer each and every call with a SMILE. For more information on professional call handling, call centre services and virtual reception services, get in touch with us at Zoom Answer Call UK.

Keep Your Company Reputation Positive with a Phone Answering Service

Get the edge on your competitors by improving your company reputation. Using a call answering service can dramatically help your business' efficiency and increase your customer retention.

Good customer service is a major factor in repeat business, and is important in both retaining existing customers and acquiring new ones. Maintaining your customer base can be a difficult job when you are unable to provide the time or staff needed to man your customer service department, but that's where a phone answering service or call centre service can make a big difference.

Professional call handling creates a trustworthy and reliable reputation for your business, and enables your customers to find help, support and problem resolution when they need it. No one wants to wait on hold or get through to an automated phone service - what your customers appreciate is a friendly, knowledgeable, personal answer when they call your customer service line, and providing this can really improve your reputation and give you the edge over your competitors.

In the age of social media, customers are not shy about spreading the word about their customer service experiences, whether positive or negative, but they are much more likely to rant online about a bad one. This type of information is then publicly searchable when a new customer is looking into your business, and may sway their decision over whether to use your company or not.

For many customers, decent customer service is more important than low prices, and if you can guarantee your consumers will receive a better customer experience, they may be prepared to spend more with you than at a cheaper competitor. According to one report, companies with a strong customer service base can charge up to 9% more than their competitors, and grow their business twice as fast as the average.

Another pitfall of the digital age is the faceless interaction of e-commerce sites. You must excel in your customer service in order to make your online customers to feel valued, and to build personal relationships within your niche. That means providing efficient and competent call handlers when customers need to get in touch by phone, and a call answering service can ensure this no matter how busy or short-staffed you are.

At Zoom Answer Call, we believe that any and all businesses can be improved with a dedicated customer service department, and a large part of that is providing reliable phone answering services. Let us help your business to thrive and grow, and your reputation to improve, with professional call answering.

Improve Your Customer Services With Call Answering Services

Using a call answering service can improve your customer service, customer retention, customer loyalty and give you the edge on your competitors. Customer service is the greatest asset to your business in terms of creating a solid customer base that will assist your company's growth and success. But many businesses simply don't have the the time or staff to devote the effort required to present their customers with reliable and efficient customer service. So what's the answer?

One option is to employ a phone answering service to ensure you never miss another call. Professional call answering from Zoom Answer Call allows you to relax, knowing that your calls are answered by friendly, knowledgeable call handlers, who can act as your customer service department around the clock.

Positive customer service reviews are a huge part of customer retention and acquisition, and have a heavy influence on your company's reputation, especially online. Developing a solid customer service base helps your customers to feel secure in their dealings with you, creating long-term relationships that go beyond a single sale or interaction. Well-trained, polite and knowledgeable customer service agents like our Zoomettes help to retain those customers and resolve issues or answer questions. Better customer satisfaction means positive word of mouth - the most effective form of marketing there is.

Building customer loyalty goes beyond simply creating repeat customers - loyalty from your consumers means positive growth in your company reputation, and a steady stream of revenue from a reliable customer base. Quality customer service must be consistent and needs to fulfil customer expectations and requirements to build trustworthy relationships between your business and your customers. A truly loyal customer is far more likely to sing your praises than a customer who has had a single good experience working with you.

Around 70% of customers say they would look to a company's competitor if they had a bad experience, and consumers are far more likely to speak out about a negative customer service experience than a positive one. According to one study, an unhappy customer will tell 8-25 people about their negative experiences, and this means face to face as well as via social media. Conversely, a good experience is only usually passed on to one or two other people. That might not seem like much, but considering the majority of our online purchasing is based on personal recommendation, it could be more powerful than you think. And remember, just one negative review can seriously affect your business' reputation and customer retention.

Ensure your company maintains its good reputation, or builds an even better one, by using Zoom Answer Call's professional phone answering service to keep your customers happy!